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About Castle Trust Bank
Castle Trust Bank is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions.
Role OverviewWe are seeking a highly motivated and customer-focused individual to join our Savings Operations team. In this role, you will play a vital part in assisting customers with their savings needs, ensuring a positive and seamless experience.
Key Responsibilities- Provide expert guidance to customers regarding our diverse range of savings products and services.
- Efficiently assist customers with account opening procedures and ongoing account management.
- Maintain a professional and positive brand image for Castle Trust Bank at all times, upholding our core values of integrity and excellence.
The ideal candidate will possess:
- Proven experience in customer service, particularly within a telephony environment.
- A strong commitment to delivering exceptional customer experiences and building lasting relationships.
- Excellent communication and interpersonal skills, with the ability to effectively convey complex information in a clear and concise manner.
- Strong attention to detail and organizational skills, ensuring accuracy and efficiency in all tasks.
- Proficiency in Microsoft Office Suite is preferred.
Castle Trust Bank offers a competitive compensation package, including performance-based bonuses, a generous pension scheme, life assurance, and a comprehensive range of health and wellbeing benefits. We are committed to fostering a diverse and inclusive work environment where all employees feel valued and supported.
