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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused professional to join our Network Enquiries team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our valued customers, providing helpful and friendly support via phone.
Key Responsibilities:
- Customer Service: Provide high-quality, helpful, and friendly service to customers, responding to their queries and complaints in a timely and efficient manner.
- Problem-Solving: Use your expert knowledge and problem-solving skills to resolve customer issues and provide solutions that meet their needs.
- Communication: Develop strong relationships with customers, listening to their concerns and communicating effectively to ensure their needs are met.
- Teamwork: Collaborate with colleagues to achieve team goals and objectives, sharing knowledge and best practices to improve customer service.
Requirements:
- Customer Service Experience: Previous experience in delivering exceptional customer service, either in a contact centre or other environment.
- Strong Communication Skills: Excellent listening and communication skills, with the ability to build rapport with customers and colleagues.
- Tech Savviness: Comfortable using IT systems and technology to support customer interactions.
- Adaptability: Ability to work in a fast-paced environment, adapting to changing customer needs and priorities.
What We Offer:
- Comprehensive Training: A comprehensive training program to develop your skills and knowledge, ensuring you are equipped to deliver exceptional customer service.
- Opportunities for Growth: Opportunities for career development and growth, with a focus on promoting from within.
- Competitive Benefits: A competitive benefits package, including a range of employee benefits and perks.
Working Hours: A 37-hour week with flexible shifts, including some weekends. Every other week, you will work a Saturday or Sunday, with a rest day during the week of your choice.
Long-Term Opportunity: This is a 12-month contract with the potential to become permanent, offering a long-term opportunity for career growth and development.
Company Culture: We have a dynamic and supportive company culture, with a focus on employee well-being and development. Our team is passionate about delivering exceptional customer service, and we are committed to creating a positive and inclusive work environment.
Apply Now: If you are a motivated and customer-focused professional looking for a new challenge, please apply now to join our team as a Customer Service Advisor.
