Sales Team Leader
1 week ago
Bionic Services Ltd is a leading business comparison and switching service provider, dedicated to making it easier for small businesses to run efficiently and earn customer loyalty.
We combine human expertise with smart technology and data to quickly match business owners with the best deals on their business essentials, including energy, connectivity, insurance, and finance.
Our team of experts partners with leading price comparison websites to provide innovative solutions that help businesses overcome financial challenges and achieve their goals.
Job SummaryWe are seeking an experienced Sales Team Leader to join our team and lead our sales team in delivering exceptional customer outcomes while maintaining high compliance scores.
The successful candidate will have a proven track record of team leadership, sales performance, and coaching and training. They will be responsible for providing guidance, training, and support to team members, monitoring individual and team performance, and preparing and presenting regular reports on team performance and sales metrics.
Key Responsibilities- Team Leadership: Provide strong leadership to the sales team, setting clear expectations and performance goals.
- Sales Performance: Monitor individual and team performance, ensuring that sales targets and KPIs are consistently met or exceeded.
- Coaching and Training: Conduct regular coaching sessions and training to enhance the skills and product knowledge of team members.
- Performance Evaluation: Evaluate the performance of team members, providing feedback and implementing actions as needed.
- Reporting: Prepare and present regular reports on team performance, sales metrics, and progress toward goals.
- Customer Service: Ensure that the team provides exceptional customer service and resolves customer enquiries and issues promptly.
- Team Motivation: Create a positive and motivating work environment to boost team morale and engagement.
- Process Improvement: Identify areas for process improvement and implement changes to enhance team efficiency and effectiveness.
To be successful in this role, you will need:
- 12+ months of team leadership experience, showcasing strong leadership skills.
- Knowledge of unsecured finance products, including personal loans, credit cards, and consumer lending options.
- Expertise in underwriting processes, focusing on creditworthiness, debt-to-income ratios, and risk evaluation for unsecured loans.
- Proficient in credit risk management, assessing borrower profiles using financial data and credit scores.
- Familiar with diverse financial products, understanding their benefits, risks, and target markets.
- Strong regulatory and compliance knowledge in unsecured lending, ensuring adherence to legal frameworks.
- Target-driven, consistently exceeding sales goals and identifying growth opportunities.
- Consultative sales approach, skilled in understanding customer needs and providing tailored solutions.
- Excellent communication skills across verbal, written, and listening formats.
- Skilled in building rapport with individuals from diverse backgrounds.
- Diplomatic and empathetic in handling challenging customer interactions.
- Proactive and committed to learning and development.
- Resilient, able to thrive under pressure and maintain high-quality performance in fast-paced environments.
We offer a range of benefits to support your health, wellbeing, and career development, including:
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
If you are a motivated and experienced sales professional looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications for this role.
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