Team Leader

2 days ago

Chelmsford, Essex, United Kingdom Card Factory Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our successful Card Factory team. As a Team Leader, you will play a key part in driving the success of our stores, supporting the Store Manager in achieving commercial growth and developing a team culture that puts the customer at the heart of everything we do.

Key Responsibilities
  • Support the Store Manager in achieving commercial growth and developing a team culture that prioritizes customer experience and operational excellence.
  • Lead the store team in the absence of the Store Manager, ensuring great standards and exceptional service are delivered every day.
  • Review store performance data and provide insights to inform business decisions.
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
Requirements
  • Passion for celebrating customers' life moments and a customer-centric approach.
  • Strong leadership skills and ability to motivate and develop a team.
  • Commercially minded with a focus on driving sales growth and improving customer satisfaction.
  • Ability to review and analyze store performance data to inform business decisions.
  • Positive forward-thinking approach and ability to adapt to changing business needs.
About Us

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. We are committed to providing our customers with an exceptional shopping experience and are passionate about celebrating their life moments.

What We Offer
  • Pension scheme.
  • 15% Card Factory colleague discount in-store and online.
  • Save As You Earn scheme.
  • Financial Wellbeing Support.
  • Financial Education Tools.
  • Salary Advance.
  • Seasonal incentive schemes.
  • Retail Management Apprenticeship Programmes with local providers.
  • Discounted gym membership, mobile phone contracts, and car leasing.
  • Discounts across 100's of UK retailers.
  • Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing.
  • Enhanced Maternity, Paternity, and Adoption leave.

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