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Fines Coordinator

2 months ago

Leeds, Leeds, United Kingdom Zenith Full time
Fines Coordinator

Zenith Ltd. stands as a premier entity in the realm of vehicle leasing and fleet oversight. Our commitment lies in providing outstanding client support while ensuring adherence to all regulatory standards. We are in search of a diligent and detail-oriented Fines Coordinator to become a vital part of our dynamic team.

Key Responsibilities:

  • Efficiently manage Notices within specified timeframes to minimize expenses for both the organization and its clients.
  • Provide exceptional client support, utilizing comprehensive knowledge of regulations, procedures, and compliance requirements.
  • Assist the fines administration unit with responsibilities such as data entry, processing payments, and managing communications through various channels.
  • Collaborate with team members to meet daily objectives, ensuring transparent communication with colleagues and supervisors to effectively manage workload.
  • Engage in a range of tasks that necessitate precision, commitment to individual and collective goals, and support for the overall objectives of the team.

Typical Day-to-Day Tasks:

  • Process accurate payments for numerous items.
  • Conduct data entry and verification for extensive fields.
  • Organize and digitize incoming correspondence.
  • Handle inquiries from clients and stakeholders in a courteous and professional manner.
  • Address a significant volume of emails while adhering to Service Level Agreements (SLAs).
  • Keep the supervisor informed of daily progress and assist with any additional tasks as needed.

Essential Skills & Experience:

  • Outstanding organizational abilities and a professional communication approach.
  • Capability to swiftly identify challenges and implement effective solutions.
  • Friendly demeanor with the capacity to assist colleagues and the broader organization.
  • Strong IT proficiency, including the ability to learn new systems and utilize standard software applications.
  • Demonstrated ability to manage stakeholder inquiries, ensuring Zenith's high standards of client service are upheld.
  • Excellent verbal and written communication skills, including the ability to provide updates on tasks and propose ideas effectively.

Behaviour and Leadership:

  • Collaborate effectively as part of a fast-paced, interdependent fines administration team.
  • Maintain organization and consistency to ensure tasks are completed accurately and punctually, preventing unnecessary costs.
  • Exhibit calmness and resilience, capable of managing high workloads and challenging situations.
  • Self-driven with the ability to adjust work patterns to align with organizational needs.
  • Flexible in adapting to changes in the work environment, priorities, and business requirements.
  • Demonstrate emotional resilience, sustaining performance during challenging circumstances and seeking assistance when needed.
  • Utilize initiative to generate innovative ideas, propose enhancements, and exceed expectations.

Why Join Us?

  • Become part of a vibrant and supportive team.
  • Opportunity to significantly influence our operations and client satisfaction.
  • Competitive salary with a range of additional benefits.
  • Continuous opportunities for professional growth and development.

At Zenith, we actively promote diversity and believe it is essential to our success as an organization. We are proud to be an equal opportunity employer, dedicated to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skill sets.