Processing Administrator

6 months ago


Leeds, United Kingdom BaySentry Solutions Ltd Full time

**Overview**:
We are seeking a highly organised and detail-oriented Processing Administrator to join our team. As a Processing Administrator, you will play a crucial role in ensuring the smooth operation of our business and providing administrative support to our staff. This is a full-time position with opportunities for growth and development.

**Here are some of the responsibilities of the role, but no limited to;**
- Reviewing ANPR images of cars parked in violation of local site rules.
- Validate Parking Charge Notices (PCN’s) including potential fines versus approved user and exemption lists.
- Coordinate of first line appeals
- Scan of inbound post from members of the public.
- Be the first line for the management of complaints
- Complete Payment Management actions such as Refunds, Transaction Reversals.
- Utilise software programs such as ZatPark and Zendesk.
- Perform data entry tasks accurately and efficiently.
- Answer phone calls and direct enquiries to the appropriate personnel

**Experience**:

- Have experience of working in the parking industry is desirable but not essential
- Excellent documentation skills.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum supervision.

**Job Types**: Full-time, Permanent

Pay: £19,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: Appeals Processing Administrator



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