Processing Administrator

5 months ago

Leeds, United Kingdom Age Partnership Full time

**Reports to**:
Administration Team Leader

**Location**:
Leeds ⁠-⁠ Office based

**Package**:
Competitive salary and generous benefits package

**Hours of work**:
37.5 hours per week, however, hours of work will be flexible and dictated by the needs of the business, therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role.

**The Role**:
**Overview**:
To provide a professional and best in class administrative service to customers, colleagues, and all other external partners.

**Key Outputs**:

- Verify ID and other forms of documentation in⁠-⁠line with FCA guidelines.
- Monitor the varied technical processes with IT to ensure cases progress accurately with no process failure.
- Maintain a multi⁠-⁠company CRM system accurately and in a timely manner.
- Provide support to Advisors and other team colleagues.
- Action department mailboxes in accordance with SLAs.
- Achieve targets and maintain Key Performance Indicators.
- Work to strict deadlines, with the ability to prioritise changing workloads.
- Flexible approach to tasks, meeting requirements of the department.
- Follow FCA legislation in relation to Date Protection, Financial Crime, TCF, Complaints Procedures and Vulnerable Customers.
- Other ad-hoc duties as and when required by the business.

**About us**:
**Not your typical financial services firm**:
Established in 2004, Age Partnership has held true to its pledge to improve the markets in which we operate for the benefit of customers. We do this by delivering world⁠-⁠class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

At Age Partnership we accept nothing other than being the best at what we do, and this objective is reinforced by an environment in which colleagues are encouraged to engage, to learn and to flourish. Significant in⁠-⁠house training and development facilities and empowerment of colleagues are just a couple of components that have helped this culture to thrive.

We strive in becoming a household name that is synonymous with excellence. Added to this we want to work, collaborating with all our partners and suppliers to enable our customers benefit from the relationship. It sounds simple but it needs to be worked on to achieve.

**Our Values**:
**Customer first**:

- Be Respectful Treat customers and colleagues at all levels with dignity and respect.
- Show awareness Be aware of how your actions and behaviours affect customers, colleagues and the business.
- Go Above & Beyond Always aim to exceed expectations, giving your very best to every customer and colleague.

**Raise the bar**:

- Embrace Change Treat change as an opportunity to improve, welcoming new ideas and ways of working.
- Commit to Development Take responsibility for your personal development and that of the business.
- Be Proud & Lead By Example Take pride in yourself and your work, acting as a positive role model for others.

**Do the right thing**:

- Be Accountable Take responsibility for your actions and learn from any mistakes.
- Keep Your Promises Do what you say youll do, when you say youll do it.
- Be Courageous & Honest Speak up for what you believe in and welcome the opportunity to give and receive constructive feedback.

**Win together**:

- Collaborate & Share Be generous with your time and ideas, working with and for the wider team.
- Appreciate others Recognise the contribution made by every colleague to the success of our business.
- Focus on Solutions Show resilience and determination, focusing on the solution not the problem.

**The person**:
**Overview**:
A presentable and highly organised individual, with a keen diligence and a methodical approach to their work. An effective communicator, able to deal with third party lenders and colleagues in a professional and confident manner. Must have the ability to prioritise and work to strict deadlines. Previous experience within a similar environment desirable.

**Skills & knowledge**:

- A flair for prioritising conflicting demands.
- Strong people skills.
- Excellent verbal and written communication skills, with the ability to draft correspondence.
- PC literate.
- Excellent organisational and scheduling skills.
- High levels of accuracy and diligence.
- Good analytical & critical thinking.
- An adaptable and flexible approach to manage a varied and fluctuating workload and multiple tasks.
- Work effectively with all colleagues across the business.
- Works well under pressure.
- Minimum of 12 months recent experience in either general administration, customer service
- Desirable ⁠-⁠ Conveyancing experience

**Qualifications**:
**General education**
- Educated to GCSE level or equivalent in English and Maths.

This job description is not exhaustive and serves only as a broad outline of the duties required. This job description may be amended as necessary.

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