Home Defects Coordinator

7 months ago

Leeds, United Kingdom Yorkshire Housing Full time

Job Introduction
We’re excited to be able to open up this role of** Defects Coordinator (12 Month Fixed Term Contract)** to join our brilliant Development Team. This is a home-working agile role, with occasional visits to our central Leeds offices, other Yorkshire Housing locations and development sites.

The role will support the development team to deliver the defects service on our homes. You will build and maintain relationships with our Yorkshire Housing customer experience centre, Space Homes, contractors and consultants regarding defects and produce regular reports to enable defect contractors to record progress and close jobs. You will investigate complaints and provide responses to customers, helping to develop and improve our customer communication channels.

**What we’re all about**

Here at Yorkshire Housing our customers are at the heart of what we do - we call it being customer obsessed. In a nutshell we own and manage nearly 20,000 homes (and counting) across Yorkshire, and our mission is to make it possible for our tenants to have a place they’re proud to call home.

We have huge growth plans, and that involves the development of new build homes, and giving the customers the best service that is where you come in

We want to ensure we have strong communications channels with all external contractors to resolve defects and provide customers with responses to their complaints, improving our service and generally supporting our development team.

**What you’ll be getting up to**

On a typical day you might be producing reports for the technical team, as well as the wider development team when required. You will be monitoring and actioning home defects and liaising with customers and contractors.

The next day you may be obtaining quotes for repairs that fall out of the defects process, and working with Yorkshire Housing’s surveyors to resolve latent defects and process warranty claims.

You will manage the defects inbox and respond efficiently, whilst providing admin support to the technical team.

A key part of this role is in the communication, and we hope you will be able to develop and improve communication channels with our customers.

**Sounds good? Here’s what we need from you**

The answer is simple - if you are hardworking, driven and ready for a new challenge, we would love to hear from you.

The below would also be great;
- Experience of working within a professional environment and dealing with external agencies directly
- Enthusiastic and able to work to targets
- Confident interpersonal and communication skills via various channels
- Ability to use initiative and problem solve
- Strong administration skills
- Good numeracy and written skills and attention to detail

The following would also be desirable;
- Basic knowledge of the housing development process
- Familiar with Housing Associations or the property sales industry
- Basic knowledge of electronic document management
- Working knowledge of contract administration
- A full UK driving licence and access to a vehicle for business use

Full details and requirements can be found on the attached job description.

**What’s in it for you**

In return, we offer a salary of **£29,567.63** **per annum** for a 35 hour week, 25 days annual leave (rising annually to 30 days) plus Bank Holidays.

We also work (truly) flexibly, and believe work is something you do, not somewhere you go. But that’s not all. We offer a reward package to suit everyone. At Yorkshire Housing, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing is one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

**So, now you’re really interested?**

**The fine print

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