Customer Coordinator
5 days ago
Customer Coordinator
**Your new role**
Principal accountabilities of the Customer Care Coordinator role include:
- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
**What you'll need to succeed**:
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
Qualifications and Training
- GCSE Maths and English - Grade 4+ (or equivalent)
Skills and Aptitude
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
**What you'll get in return**:
- Competitive salary
- Competitive bonus scheme
- 25 days holiday, plus bank holidays
- Contributory pension scheme
- Life assurance
Hours are Monday to Friday 0900 - 1700hrs, fully office based preferably, that said, we do offer an Agile, one day a week work from home but this will be once settled in the role.
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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