Care-coordinator - for Right at Home - Leeds East

7 months ago

Leeds, United Kingdom Right at Home - Leeds East, Roundhay to Rothwell Full time

**Location**: Leeds East

**Salary**: £11.50 per hour

**Hours per week**:Part or Full-time

Are you looking to join a family-feel team that values and appreciates its workforce?

Are you looking for an opportunity to grow and develop in a high-quality homecare business?

Right at Home - Leeds East is an award-winning provider of premium-quality care. We are looking for an experienced Care-Coordinator to join our growing team.

**We offer**:

- Award-winning training with access to online and in-person training courses
- Ongoing support with your work-life balance is a priority.
- Opportunity to learn from other Care-Coordinators across our network
- Be part of a passionate team of care professionals.
- Progression opportunities through our extensive career pathway

As a Care Coordinator for Right at Home Leeds East you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable, as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast-paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.

**Main duties and responsibilities**:

- To be accountable to the Registered Manager for the smooth running of day-to-day Client / CareGiver communication
- Ensure outstanding compliance across the business and support the business in achieving a minimum of Good as a CQC.
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and allow for travel time.
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details.
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- To conduct Client reviews and liaise with families to gain feedback.
- To support the registered manager with client assessments and liaising with social workers around reviewing packages of care.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care.
- Effectively manage Care Assistant expectations by always maintaining clear lines of communication and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package.
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness, and absences.

**Qualifications and Experience**
- Experience in a customer service setting and building up relationships - Essential
- Previous Care experience - Essential
- Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle.
- Must have the Right to Work in the United Kingdom
- Use of a scheduling / HR / recording system - Desirable
- Health, and Social Care Level 2 - Desirable

**Skills and Attributes**:

- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out-of-office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple workloads
- **Right at Home is an equal-opportunity employer, and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.**_

**Job Types**: Full-time, Part-time

**Salary**: £11.50 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Leeds (required)

Work Location: In person

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