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Guest Services Team Leader

3 months ago

London, Greater London, United Kingdom Park Plaza Westminster Bridge Full time £12

About Us: At Park Plaza, we are dedicated to delivering a personalized hotel experience that caters to the unique needs of each guest.

Role Overview: As a Guest Services Team Leader, you will be the primary point of contact for our guests, ensuring their needs are met with a positive and proactive attitude. Your commitment to exceptional service will leave a lasting impression on every visitor.

What We Offer:

  • Competitive hourly wage of £42 plus service charge
  • Significant discounts on hotel stays across Europe, applicable to family and friends
  • Food and beverage discounts available for your entire party at our on-site restaurants and bars
  • Generous holiday entitlement starting at 30 days per year, including public holidays, with increases based on tenure
  • Complimentary meals provided twice daily
  • Referral bonus program offering up to £750 for recommending a friend
  • Wellness initiatives including gym discounts and more
  • Cycle-to-work scheme and complimentary cycling lessons
  • Access to the Benefit Hub, featuring discounts at numerous retailers, attractions, and entertainment venues
  • Annual staff gatherings and events
  • Company pension scheme and award-winning training programs

Key Responsibilities:

  • Lead by example, actively engaging with and motivating the front office team
  • Provide training and inspiration to enhance team performance
  • Demonstrate strong command of the English language and excellent communication skills
  • Previous experience in roles such as Senior Switchboard Operator, Guest Services Host, or Hotel Receptionist is preferred

Join Us: At Park Plaza, we pride ourselves on creating unforgettable experiences for both leisure and business travelers, offering stylish accommodations and versatile meeting spaces complemented by award-winning dining options.