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Sales Support Specialist
3 months ago
Overview of the Role
The Sales Support Specialist plays a crucial role in addressing customer inquiries, preparing quotations, and processing orders. This position requires the accurate preparation of quotes, effective handling of customer questions, and ensuring smooth communication among various departments. The specialist is tasked with adhering to credit policies, resolving disputes, and keeping customer records up to date. By collaborating with internal teams and external inspection bodies, the specialist ensures the timely delivery of products and services. Regular reporting and compliance with quality standards are essential for enhancing organizational efficiency and customer satisfaction.
Key Responsibilities:
Management of Quotations and Orders
- Generate and issue quotations.
- Understand technical and commercial specifications.
- Address conflicts and uphold pricing standards.
- Accurately enter and manage customer orders.
- Maintain order information and oversee pricing agreements.
Customer Engagement and Assistance
- Attend customer meetings as required.
- Address inquiries and relay specific customer needs.
- Manage customer returns and complaints effectively.
- Coordinate visits from external inspection agencies.
Compliance and Reporting
- Enforce credit control measures.
- Ensure adherence to quality standards.
- Regularly report on quotation and order activities.
- Monitor financial holds and the status of letters of credit.
Work Environment
This position offers a hybrid work schedule with flexibility for remote work and in-office collaboration.
About Elliott Group
Join a leader in precision engineering, where reliability and exceptional service are at the forefront. Elliott Group is recognized globally for its expertise in design, manufacturing, and service excellence in critical rotating equipment.
