Senior Social Media Account Manager

2 days ago

London, Greater London, United Kingdom Wilderness - The Social Media Agency Full time
About Us

We are a leading social media agency, providing end-to-end social media solutions to brands across various industries. Our clients include prominent companies such as Disney+, Ticketmaster, Panasonic, Heineken, Paramount, Sky Mobile, HBO, JBL, and BBC Studios.

We are a dynamic and agile team, working at the forefront of social media and part of the Havas Media Network in the UK, one of the world's largest communication networks.

The Role

As a Senior Account Manager at Wilderness, you will lead a team of social media experts, fostering growth through coaching and listening while ensuring top-tier client management. You will report to the Head of Client Services and work closely with senior leadership to deliver outstanding service and drive client satisfaction.

Your role will involve overseeing daily project operations, providing fresh ideas in client interactions, and confidently steering communication to achieve results. You will coordinate internal teams and external clients, using your strategic skills to manage projects, handle senior-level discussions, and support the agency's growth and excellence.

Key Responsibilities
  • Provide proactive leadership to maximize team performance.
  • Maintain regular senior-level communication with clients.
  • Align processes and structure for optimal output.
  • Organise and manage client feedback.
  • Generate accurate financial and budget reports.
  • Set up project schedules and ensure key milestones are met.
  • Lead internal and external brainstorm sessions.
  • Use expertise to guide clients, the team, and the agency productively.
Secondment Opportunity

Originally, this role will require a secondment to work with one of our entertainment clients part-time. This will involve:

  • Attending internal meetings and aligning social media plans across departments.
  • Setting monthly social media priorities for the client.
  • Briefing the Wilderness team on monthly priorities and key focus areas.
  • Reviewing and building on content plans, ensuring UK topical relevance and checking restrictions.
  • Reviewing Wilderness content from a brand perspective and sharing internally for further checks.
  • Acting as brand guardian for social, ensuring TOV and visual guidelines are followed.
  • Coordinating with internal teams for collaboration posts and cross-channel promotion.
  • Reviewing Wilderness reports and creating shareable documents for stakeholders.
  • Supporting content sourcing by communicating with relevant teams.
About You

We are looking for a highly experienced and skilled individual with:

  • 5+ years of experience in an agency role, with strong social media expertise and professional client relationship management.
  • Proven ability to lead teams, manage multiple projects, and handle challenges with a positive, proactive approach.
  • Solid understanding of budgeting, finance, and senior-level planning/strategising.
  • Deep knowledge of British TV/Film culture, coupled with excellent communication, persuasive skills, and attention to detail.
Why Wilderness?

We are passionate about fostering a healthy, happy, and positive work culture that encourages creativity and collaboration and supports our team's individual and collective growth.

  • Flexible, hybrid-working environment.
  • Company healthcare.
  • Spill logins for access to 24/7 therapy.
  • 30-day passport (work from anywhere in the world for 30 days).
  • 25 days holiday per annum.
  • 2 Self-care days per annum.
  • Office closed over the Christmas period.
  • Additional allowance for any religious holidays you celebrate outside of the public bank holidays.
  • Annual Bonus Scheme.
  • New Business Bonus.
  • Opportunity to get involved with pro-bono work and charity partnerships.
  • Regular team socials and company-wide training events.
Our Values

We are committed to:

  • Empowerment: We foster trust and champion independence, enabling individuals to craft their own story.
  • Respect: We work together with empathy, patience, and care, with judgement-free communication.
  • Integrity: We are excellent human beings doing an excellent job, committed to honesty and setting high standards.
  • Ambition: We create opportunities for individuals and teams alike, aiming for greatness and continually improving.

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