Senior Account Manager

2 days ago

London, Greater London, United Kingdom Wilderness - The Social Media Agency Full time
About Us

We are a leading social media agency, providing comprehensive services to brands across organic social media management, content creation, influencer marketing, and more. As a dynamic and agile team, we work at the forefront of social media, leveraging our expertise to deliver exceptional results for our clients.

Job Description

Social Media Senior Account Manager

We are seeking an experienced Senior Account Manager to lead our social media team and drive client satisfaction. As a key member of our team, you will be responsible for overseeing daily project operations, providing strategic guidance, and ensuring top-tier client management.

Key Responsibilities:

  • Lead a team of social media experts, fostering growth through coaching and listening
  • Oversee daily project operations, providing fresh ideas in client interactions
  • Steer communication to achieve results, coordinating internal teams and external clients
  • Manage projects, handle senior-level discussions, and support the agency's growth and excellence
  • Provide proactive leadership to maximize team performance
  • Maintain regular senior-level communication with clients
  • Generate accurate financial and budget reports
  • Set up project schedules and ensure key milestones are met
  • Attend internal meetings and align social media plans across departments
  • Set monthly social media priorities for the client
  • Review and build on content plans, ensuring UK topical relevance and checking restrictions
  • Act as brand guardian for social, ensuring TOV and visual guidelines are followed
  • Coordinate with internal teams for collaboration posts and cross-channel promotion
  • Support content sourcing by communicating with relevant teams

Requirements:

  • 5+ years of experience in an agency role, with strong social media expertise and professional client relationship management
  • Proven ability to lead teams, manage multiple projects, and handle challenges with a positive, proactive approach
  • Solid understanding of budgeting, finance, and senior-level planning/strategising
  • Deep knowledge of British TV/Film culture, coupled with excellent communication, persuasive skills, and attention to detail

What We Offer:

  • Flexible, hybrid-working environment
  • 30-day passport (work from anywhere in the world for 30 days)
  • 25 days holiday per annum
  • Office closed over the Christmas period
  • Additional allowance for any religious holidays you celebrate outside of the public bank holidays
  • Annual Bonus Scheme
  • New Business Bonus
  • Regular team socials and company-wide training events

Our Culture:

We work together with empathy, patience, and care: judgement-free communication - always.

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