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Senior Account Manager
2 months ago
About Wilderness - The Social Media Agency
We are a dynamic, fast-paced, and agile social media agency working with brands across organic social media management, content, creator, and influencer marketing. As a leading agency in the UK, we are part of the Havas Media Network, one of the world's biggest communication networks.
The Role
As a Senior Account Manager at Wilderness, you will lead a team of social media experts, fostering growth through coaching and listening while ensuring top-tier client management. Reporting to the Head of Client Services and working with senior leadership, you'll collaborate across departments to deliver outstanding service and drive client satisfaction.
Your role involves overseeing daily project operations, providing fresh ideas in client interactions, and confidently steering communication to achieve results. You'll coordinate internal teams and external clients, using your strategic skills to manage projects, handle senior-level discussions, and support the agency's growth and excellence.
- Provide proactive leadership to maximize team performance.
- Maintain regular senior-level communication with clients.
- Generate accurate financial and budget reports.
- Set up project schedules and ensure key milestones are met.
Key Responsibilities
Originally, this role will require a secondment to work with one of our entertainment clients part-time.
- Attend internal meetings and align the social media plans across departments.
- Set monthly social media priorities for the client.
- Review and build on content plans, ensuring UK topical relevance and checking restrictions.
- Review Wilderness content from a brand perspective and share internally for further checks.
- Act as brand guardian for social, ensuring TOV and visual guidelines are followed.
- Coordinate with internal teams for collaboration posts and cross-channel promotion.
- Support content sourcing by communicating with relevant teams.
About You
- 5+ years of experience, preferably in an agency role, with strong social media expertise and professional client relationship management.
- Proven ability to lead teams, manage multiple projects, and handle challenges with a positive, proactive approach.
- Solid understanding of budgeting, finance, and senior-level planning/strategizing.
- Deep knowledge of British TV/Film culture, coupled with excellent communication, persuasive skills, and attention to detail.
What We Offer
- Flexible, hybrid-working environment.
- Company healthcare.
- Spill logins for access to 24/7 therapy.
- 30-day passport (work from anywhere in the world for 30 days).
- 25 days holiday per annum.
- 2 Self-care days per annum.
- Office closed over the Christmas period.
- Additional allowance for any religious holidays you celebrate outside of the public bank holidays.
- Annual Bonus Scheme.
- New Business Bonus.
- Opportunity to get involved with pro-bono work and charity partnerships.
- Regular team socials and company-wide training events.
Our Values
We foster trust and champion independence, enabling individuals to craft their own story. We work together with empathy, patience, and care, with judgement-free communication always.
