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Customer Retention Strategist

2 months ago

Bracknell, Bracknell Forest, United Kingdom Signet Recruitment and Retention Full time
Customer Retention Specialist

Are you a seasoned professional with a strong understanding of the Aftersales business and a proven track record of managing retention products? We're seeking a Customer Retention Specialist to join our team at Signet Recruitment and Retention, supporting our Customer Operations objective of delivering industry-leading customer experience and maximizing customer retention and loyalty.

Key Responsibilities:
  • Manage the ongoing daily management of Honda customer retention programmes across Automobile, Motorcycle, and Power Products.
  • Review and continuously improve the retention product portfolio to deliver on customer and service retention objectives.
  • Maximize performance of the programmes through the HME-UK field teams and ensure engagement and participation of the programmes across the retailer networks.
  • Set retention product retailer targets and track performance against target.
  • Drive continuous improvement initiatives to achieve targets and enhance performance via the field teams.
  • Ensure marketing assets for the retention product range are relevant to support promotion and sales performance.
  • Regularly review existing programmes and suggest evolution of the programme portfolio to deliver industry-leading customer propositions.
  • Support the tender and contract process for all retention product business partners.
  • Design and deliver workshops to develop retention product experts within our field teams.
  • Maintain thorough appreciation of FCA regulations, IP, and GDPR in the context of marketing, always supporting compliance.

Requirements:

  • Advanced Excel skills.
  • Understanding of retail Aftersales operations and environment.

What We Offer:

  • 38/50 hybrid working.
  • 35 hour week.
  • Private healthcare.
  • Car scheme for friends and family.
  • 1pm finish on Fridays.