Senior Pensions Administrator

2 weeks ago


Liverpool, Liverpool, United Kingdom Equiniti Full time
About the Role

Equiniti, a leading international provider of shareholder, pension, remediation, and credit technology, is seeking a highly skilled Senior Pension Administrator to join their team. As a key member of the Pension Administration team, you will be responsible for implementing training and development programs, authorizing and quality marking work completed by the team, and collaborating with colleagues to ensure excellent customer service.

Key Responsibilities
  • Provide administration services to customers, working to agreed targets and ensuring timely delivery.
  • Complete and check casework, providing feedback and guidance to team members.
  • Resolve customer enquiries and perform pension calculations with accuracy and efficiency.
  • Provide technical guidance and support to colleagues, identifying and implementing process improvements to enhance output and customer service.
  • Develop and deliver on-the-job coaching to department colleagues, promoting knowledge sharing and skill development.
  • Carry out projects and ad-hoc activities as determined by the Team Leader, demonstrating flexibility and adaptability.
What We Offer
  • Competitive salary and benefits package, including pension matching and long-term incentive plan.
  • Opportunities for professional growth and development, including training and coaching programs.
  • A collaborative and supportive work environment, with a focus on teamwork and customer satisfaction.
  • Flexible benefits and employee discounts, including gadgets, travel insurance, and more.
  • Time off and volunteer days, promoting work-life balance and community engagement.
About Us

Equiniti is a global leader in shareholder, pension, remediation, and credit technology, supporting 37 million people in 120 countries. Our values of TRUST, COMMERCIAL, COLLABORATIVE, and IMPROVE drive our success, and we are committed to equality of opportunity for all staff.



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