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Pension Administration Lead
2 months ago
We are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for implementing training and development programs for pension administrators, authorizing and quality marking work completed by the team, and collaborating with other senior administrators to ensure seamless delivery of services.
Key Responsibilities- Provide exceptional administration services to customers, meeting agreed targets and delivering high-quality results.
- Complete and check casework, providing constructive feedback to team members.
- Resolve customer inquiries in a timely and professional manner.
- Perform and issue pension calculations, ensuring accuracy and attention to detail.
- Provide technical guidance and support to team members, promoting a culture of continuous learning and improvement.
- Identify and implement process improvements to enhance output and customer service.
- Deliver on-the-job coaching and training to department colleagues, fostering a culture of collaboration and excellence.
- Carry out projects and ad-hoc activities as determined by the Team Leader, demonstrating flexibility and adaptability.
- A competitive salary and benefits package, including a pension plan with employer matching.
- A comprehensive employee assistance program, including counseling, legal support, and wellbeing services.
- Life assurance cover and the ability to purchase enhanced cover.
- Employee discounts and cashback through our EQ Wins Platform.
- A flexible benefits program, allowing you to purchase a range of benefits, including gadgets, travel insurance, and more.
- Generous holiday entitlement and volunteer days, promoting work-life balance and community engagement.
- Recognition and rewards through our Equiniti ICON award vouchers.
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology, supporting 37 million people in 120 countries. Our vision is to be the leading global share registrar, offering complementary services to our client base and delivering exceptional customer service. We are committed to equality of opportunity for all staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
