Pensions Administrator
21 hours ago
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
We are committed to delivering exceptional services to our clients, and we are seeking a skilled Pensions Administrator to join our team. As a Pensions Administrator, you will play a crucial role in providing administration services to our customers, maintaining accurate data, and resolving customer inquiries.
Main Responsibilities:
- Provide administration services to customers as per Service Level Agreements (SLAs)
- Maintain accurate and up-to-date customer data, including filing and records
- Process a wide range of routine and non-routine documentation within defined procedures
- Resolve customer inquiries, both oral and written, based on a thorough understanding of customer requirements and case history
- Draft non-standard correspondence in response to customer inquiries
- Input customer details and access customer information
- Provide technical guidance to team members
- Identify and implement process improvements to enhance throughput and customer service
- Provide on-the-job coaching to department colleagues
- Carry out projects and ad-hoc activities as determined by the Team Manager
Requirements:
- Proven experience in a pensions/financial environment
- Experience of dealing with external clients
- Working to SLAs
We are an equal opportunities employer and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.
Please note that any offer of employment is subject to satisfactory pre-employment screening checks, including 5-year activity and GAP verification, DBS or Access NI, credit, sanctions, and CIFAS checks.
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