Pensions Administrator
22 hours ago
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
We are committed to delivering exceptional customer service and are seeking a skilled Pensions Administrator to join our team. As a Pensions Administrator, you will play a critical role in providing frontline support services to our customers and advisers.
Key Responsibilities:- Provide timely and accurate updates to customers and advisers through various channels.
- Analyse and vet information provided to ensure compliance with legislation, internal policies, and procedures.
- Identify outstanding requirements and obtain and apply funds as necessary.
- Liaise with advisers to ensure seamless communication and resolution of customer queries.
- Provide administrative support to servicing teams across a range of queries and products.
- Develop and maintain current knowledge of internal systems and processes to efficiently complete work assignments.
- Fluent in French and German (understanding, speaking, and writing).
- Demonstrable experience of working in a customer service-focused environment.
- Demonstrable experience of dealing effectively with challenging and concerned customers.
- Demonstrable experience of producing information and documents to a high standard of presentation with a high level of accuracy.
- Demonstrable experience of working effectively as part of a team.
- Basic IT skills, with experience of using Microsoft Word, Excel, and Outlook.
- Effective planning and organisational skills.
- Effective numeracy and data analysing skills.
- GCSE grade C or above, or equivalent, in Maths and English.
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading, and more.
- Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development - Investment in LinkedIn Learning for all colleagues.
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