Pensions Administration Specialist

4 weeks ago

Liverpool, Liverpool, United Kingdom Equiniti Full time

Job Title: QTST Pensions Administrator

Department: Quality and Technical Support Team

Main Purpose of Role

  • Deliver comprehensive administrative support to clients in accordance with service level agreements (SLA).
  • Maintain accurate records, data management, and filing systems for the department, ensuring the integrity of client information.
  • Process a variety of routine and complex documentation following established procedures.
  • Address client inquiries (both verbal and written) utilizing a thorough understanding of client needs and case history.
  • Compose non-standard correspondence in response to client queries.
  • Input client information and retrieve relevant data as needed.
  • Provide technical assistance and guidance to fellow team members.
  • Identify and implement enhancements to processes within the scope of work to boost efficiency and client satisfaction.
  • Offer on-the-job training and support to colleagues within the department.
  • Engage in projects and additional tasks as assigned by the Team Manager.
  • Handle more complex tasks, including seasonal project work, as required by the Quality and Technical Support Team.

Context

  • Engage in a diverse range of activities aligned with departmental and client needs.

Dimensions

  • Collaboration with all team and department members.
  • Interaction with internal and external clients.

Priorities

  • Ensure accuracy and appropriateness of responses, aiming for first-time resolution.
  • Achieve established productivity goals.
  • Maintain effective communication with various stakeholders.
  • Proactively work towards team objectives.
  • Deliver high-quality advice and guidance.
  • Meet deadlines consistently.
  • Manage client expectations effectively.
  • Adhere to departmental policies and procedures.
  • Identify opportunities for process improvements.

Duties and Key Responsibilities

Key Outputs

  • Complete assigned tasks within deadlines while maintaining required accuracy levels.
  • Collaborate effectively within teams and provide support to colleagues.
  • Communicate professionally in both written and verbal formats.
  • Participate in small-scale projects and bulk work assignments.
  • Recognize and address personal training needs.

Relationships

  • Team Manager
  • Senior Pension Administrator
  • Team Members
  • Clients, Members, and Third Parties

Decision-Making Authorities

  • Operate independently while exercising initiative.
  • Escalate issues to the Senior Pension Administrator as necessary.
  • Act as delegated by the Team Manager.

Qualifications & Technical Job Requirements

Essential

  • GCSE (or equivalent) in Mathematics and English, Grade C or above.

Desirable

  • NVQ in Customer Service.

Knowledge & Skills Requirements

  • Strong written and verbal communication skills.
  • Aptitude for building effective working relationships.
  • Ability to adhere to established processes and procedures.
  • Basic understanding of financial principles.
  • Familiarity with scheme regulations, industry standards, and current pensions legislation.
  • Proficiency in Microsoft Office applications.
  • Positive demeanor and collaborative approach to work and colleagues.

Experience Requirements

  • Demonstrated experience in a pensions or financial services environment.
  • Experience in client-facing roles.
  • Ability to work within service level agreements.

Equiniti is committed to promoting equality of opportunity for all employees. We encourage applications from individuals regardless of age, disability, gender, sexual orientation, race, religion, or any other characteristic.

All offers of employment are contingent upon successful completion of pre-employment screening checks, which include verification of five years of activity and gaps, as well as background checks.

  • Pensions Administration Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    Job Title: Pensions Administration SpecialistDepartment: Quality and Technical Support TeamMain Purpose of RoleDeliver administrative support to clients in accordance with service level agreements.Ensure the accuracy of data management, documentation, and record-keeping for the department.Handle a variety of standard and complex documentation following...

  • Administrative Support Specialist

    1 week ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Company OverviewHays Specialist Recruitment Limited is a leading recruitment agency that specializes in placing top talent in various industries, including financial services.About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Financial Services Administrator. As a key member of our team, you will be...

  • Pension Administration Specialist

    5 days ago

    Liverpool, Liverpool, United Kingdom Bruin Full time

    Job Summary:We are seeking a highly skilled and experienced SSAS Pension Manager to join our team at Bruin Financial. As a key member of our team, you will be responsible for managing a portfolio of SSAS clients, ensuring compliance with regulatory requirements and delivering exceptional client service.Key Responsibilities:Manage a portfolio of SSAS clients,...

  • Pension Administration Specialist

    7 days ago

    Liverpool, Liverpool, United Kingdom Bruin Full time

    Job Summary:We are seeking a highly skilled and experienced SSAS Pension Manager to join our team at Bruin Financial. As a key member of our team, you will be responsible for managing a portfolio of SSAS clients, ensuring compliance with regulatory requirements and delivering exceptional client service.Key Responsibilities:Manage a portfolio of SSAS clients,...

  • Pensions Administration Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    Job Title: QTST Pensions AdministratorDepartment: Quality and Technical Support TeamMain Purpose of RoleDeliver administrative support to clients in accordance with service level agreements.Ensure the upkeep of data, documentation, and records for the department, verifying the accuracy of client information.Handle a variety of standard and complex...

  • Administrative Support Specialist

    7 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryHays Specialist Recruitment Limited is seeking an experienced Administrative Support Specialist to join their team on a temporary basis. As a key member of the organization, you will provide administrative support to various directorates, ensuring the smooth operation of the business.Key ResponsibilitiesProvide administrative support to multiple...

  • Pension Administration Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    Management LevelEquiniti is a prominent global provider of shareholder, pension, remediation, and credit technology solutions. With a workforce exceeding 6000 employees, it serves 37 million individuals across 120 countries.Our vision at EQ is to become the foremost global share registrar, delivering complementary services to our clientele. Our core values...

  • Regulatory Administration Specialist

    5 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking an experienced administrator to join their team on a temporary basis. As an Administrative Support Officer, you will be responsible for providing administrative support to multiple teams within the organisation.Key ResponsibilitiesAdministrative Support: Provide administrative support to multiple...

  • Regulatory Administration Specialist

    7 days ago

    Liverpool, Liverpool, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking an experienced administrator to join their team on a temporary basis. As an Administrative Support Officer, you will be responsible for providing administrative support to multiple teams within the organisation.Key ResponsibilitiesAdministrative Support: Provide administrative support to multiple...

  • Pension Administration Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Wirral Borough Council Full time

    Position Overview: Wirral Borough Council is proud to manage the Merseyside Pension Fund (MPF), a significant entity within the Local Government Pension Scheme (LGPS) framework, boasting assets exceeding £10 billion. The Fund operates as a contributory defined benefit pension scheme, administered to deliver pensions and associated benefits for employees...

  • Pensions Administrator

    1 month ago

    Liverpool, Liverpool, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdministratorLocation: LiverpoolSalary: 26,400 Job Type: PermanentWorking hours/days : Monday to Friday 9am-5pmHR GO Recruitment are looking for an enthusiastic and energetic character to join a fantastic financial pension services companies based in Liverpool as a Customer Service Administrator.The ideal candidate will be...

  • Pensions Administrator

    5 days ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled Pensions Administrator to join our team at Equiniti. As a Pensions Administrator, you will play a critical role in providing administration services to our customers, maintaining accurate data, and resolving customer inquiries.Key ResponsibilitiesProvide administration services to customers in accordance with...

  • Pensions Administrator

    5 days ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled Pensions Administrator to join our team at Equiniti. As a Pensions Administrator, you will play a critical role in providing administration services to our customers, maintaining accurate data, and resolving customer inquiries.Key ResponsibilitiesProvide administration services to customers in accordance with...

  • Pensions Administrator

    2 days ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled Pensions Administrator to join our team at Equiniti. As a Pensions Administrator, you will play a critical role in providing administration services to our customers, maintaining data and records, and processing a wide range of documentation.Key ResponsibilitiesProvide administration services to customers as per...

  • Pensions Administrator

    2 days ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled Pensions Administrator to join our team at Equiniti. As a Pensions Administrator, you will play a critical role in providing administration services to our customers, maintaining data and records, and processing a wide range of documentation.Key ResponsibilitiesProvide administration services to customers as per...

  • Pensions Administrator

    2 months ago

    Liverpool, Liverpool, United Kingdom Search Full time

    Pensions AdministratorSalary - 23,500 per annumLiverpool City CentreMonday to Friday, 9am - 5:30pm We have a new opportunity for a Pensions Administrator to join our clients team based in Liverpool City Centre. This is an opportunity for you to take the next step in your pensions administration career, where you can build on your technical knowledge with...

  • Pension Account Support Specialist

    4 weeks ago

    Liverpool, Liverpool, United Kingdom Candidate Source Full time

    We are seeking dedicated Pension Account Support Specialists who are passionate about delivering exceptional customer service to assist pension clients with their account inquiries. Your primary responsibility will be to ensure a positive customer experience by addressing queries via phone and email, as well as performing necessary administrative tasks.This...

  • Senior Pensions Administrator

    1 week ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for providing administration services to customers, working to agreed targets, and ensuring the delivery of high-quality pension services.Key...

  • Pension Administration Lead

    1 week ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Pensions Administrator to join our team at Equiniti. As a key member of our pension administration team, you will be responsible for implementing training and development programs for pension administrators, authorizing and quality marking work completed by the team, and collaborating with...

  • Senior Pensions Administrator

    1 day ago

    Liverpool, Liverpool, United Kingdom Equiniti Full time

    Job SummaryEquiniti is a leading international provider of shareholder, pension, remediation, and credit technology solutions. As a Senior Pensions Administrator, you will be part of a team that supports 37 million people in 120 countries.Key ResponsibilitiesDeliver high-quality pension administration services to clientsCollaborate with cross-functional...