Front Office Operations Manager

2 days ago


Whitechapel, Greater London, United Kingdom One Hundred Shoreditch Full time
Assistant Front Office Manager

Located in the heart of East London, One Hundred Shoreditch is a vibrant and stylish hotel seeking an experienced Assistant Front Office Manager to oversee daily front desk operations and lead the front desk team.

Key Responsibilities:
  • Assist the Front Office Manager in ensuring smooth check-in and check-out processes.
  • Lead and mentor the front desk team to deliver exceptional guest service.
  • Monitor and manage room reservations, allocations, and front office systems.
  • Support staff training and development to maintain high customer service standards.
  • Collaborate with other departments to ensure a seamless guest experience.
Benefits:
  • Competitive annual salary of £34,938 p/a + service charge.
  • Guest experience including dinner and drinks.
  • 6 complimentary nights a year at any Lore Group hotel.
  • Lore Group Employee & Immediate Family Rates.
  • Lore Group Friend and Family Rates.
  • 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery.
  • 50% discount in Lore Group restaurants and bars.
  • Contribution towards Health Cash Plan.
  • Life Assurance.
  • Length of service incentives (additional holiday).
  • Bespoke training programmes.
  • Free meals on duty.
  • Incentives such as Ride-to-Work and season ticket loan.
  • Quarterly employee award ceremony and company staff parties.
  • Employee assistance programme.


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