We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Staycity Aparthotels. As a key member of our operations team, you will be responsible for ensuring the highest standards of cleanliness and quality in our properties.

• Implement and maintain Standard Operating Procedures (SOPs) for the Housekeeping department, ensuring strict adherence to our quality standards.
• Take ownership of maintaining the property's presentation and hygiene standards, consistently meeting our high-quality benchmarks.
• Assume responsibility for managing customer interactions and overseeing the daily operations and administration of the Housekeeping department.
• Inspect all goods received by the Housekeeping department, checking for quality and quantity, and ensure delivery receipts are signed and forwarded to the Accounts Department.
• Maintain accountability for all Housekeeping equipment, ensuring its optimal functionality, and keep sufficient inventory levels to ensure seamless operations.
• Provide training, guidance, and supervision to the Housekeeping team, actively participating in day-to-day department activities.
• Evaluate individual and team performance against set objectives, offering constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Enhance the team's skills and knowledge by creating and executing department-specific training plans that align with our business objectives.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Demonstrate flexibility by taking on project work and responding to ad hoc requests from the General Manager and Head Office.
• Generate revenue and cost forecasts and ensure they remain within budgetary limits, promptly communicating any discrepancies to the General Manager.

• Proven track record in hotel or hospitality, with prior management experience in housekeeping.
• Exceptional eye for detail, ensuring our apartments meet our high standards.
• Outstanding communication skills and the ability to lead and motivate a diverse team.
• Dedication to providing exceptional customer care and the ability to expertly handle any guest concerns or complaints.
• Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
• A self-motivator with attention to detail and a passion for customer service.

• A competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A chance to work with a leading aparthotel operator in the industry.