Customer Success Relationship Manager

5 days ago


Wilmslow, Cheshire East, United Kingdom Citation Ltd Full time
Customer Success Relationship Manager

We are seeking a passionate and experienced Customer Success Relationship Manager to join our team at Citation Ltd. As a key member of our customer success team, you will be responsible for ensuring the long-term success of our customers by building and maintaining strong, long-lasting relationships.

Key Responsibilities:
  • Deliver exceptional onboarding experiences for new customers, setting them up for success with our services.
  • Enable customers to get full value from our products and services, understanding their needs and identifying opportunities for growth.
  • Act as the primary point of contact for customer queries, providing timely and effective resolutions.
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with customers, driving retention and growth through effective communication and influence.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity.

What We Offer:

  • 25 days holiday plus your birthday off work
  • Childcare vouchers
  • Gym membership discounts
  • And more


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