Administrative Coordinator and Sales Specialist

1 month ago

London, United Kingdom Express Self Storage Full time

Job Title: Administrative Coordinator and Sales Specialist

Location: North Finchley

Schedule: Part-time (3 days a week) with flexibility for additional shifts as needed. Full-time options are also available.

Overview: We are looking for a proactive and customer-focused individual to fill the role of Administrative Coordinator and Sales Specialist. This position entails managing the daily functions of our self-storage facility and serviced office spaces, leading a small team, and delivering outstanding customer service to our varied clientele.

Key Responsibilities:

  • Team Leadership:

Oversee and mentor a team of two staff members, including scheduling, training, and performance evaluations.

Encourage a collaborative work atmosphere that promotes teamwork and professional development.

  • Client Engagement:

Serve as the main point of contact for customers utilizing self-storage and serviced office services, addressing inquiries, resolving issues, and ensuring exceptional customer satisfaction.

Develop strong relationships with clients to understand their requirements and provide tailored support.

  • Administrative Responsibilities:

Handle invoicing procedures for monthly billing, ensuring accuracy and punctuality.

Monitor payments and follow up on outstanding accounts.

Maintain organized records of transactions and customer interactions.

  • Facility Oversight:

Ensure the facility is clean and well-maintained during operational hours and after hours.

Conduct regular inspections to identify and address maintenance issues promptly.

  • Performance Goals:

Strive to meet sales and performance objectives, implementing strategies to foster business growth.

Eligible for bonuses based on achieving or surpassing established targets.

Qualifications:

  • Strong interpersonal skills are essential for effective communication with customers, ensuring they feel valued and comfortable.
  • Prior experience in customer service, office administration, sales, or facility management is preferred.
  • Excellent communication and interpersonal abilities.
  • Strong organizational skills and attention to detail.
  • Capability to work independently as well as collaboratively.
  • Proficiency in basic computer applications (e.g., Microsoft Office suite).
  • If you are a driven individual with a commitment to providing exceptional customer service and managing diverse operations, we encourage you to consider this rewarding opportunity.

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