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Sales Administration Coordinator

2 months ago

London, Greater London, United Kingdom Consumer Additions and Consumer Exec Full time £32,000 - £34,000
Job Title: Sales Administration Coordinator

We are seeking a highly organized and detail-oriented Sales Administration Coordinator to join our European team in London. As a key member of our Sales Administration team, you will play a crucial role in delivering exceptional customer service and managing the Order-to-Cash process for key accounts and wholesale clients across Europe.

Key Responsibilities:
  • Process orders, fulfillments, and invoicing promptly, meeting all agreed timelines.
  • Collaborate with the European Customer Services Sell in Manager to drive Supply Chain projects and identify areas for enhancement within Sales Administration teams throughout Europe.
  • Manage Order to Cash process for Key Accounts and Wholesale orders across Europe, ensuring claims are addressed if needed.
  • Provide excellent customer service, answering, advising, and guiding customers via phone or email in a polite and friendly manner.
  • Process invoices on the day orders are shipped by the warehouse and run weekly reports to ensure all orders are invoiced.
  • Support the improvement of business processes, aligning and simplifying ways of working across European Sales Administration teams.
  • Contribute to supply chain transformational projects across Europe to drive efficiency.
Requirements:
  • Minimum 3 years' Wholesale Administrative experience, coupled with excellent customer service experience.
  • Proficient IT skills, including Word, Outlook, Excel, and previous use of SAP, EDI, and E-Gate.
What We Offer:
  • A permanent role, paying £32k-£34k, based in our central London office 3 days a week, 2 days from home.