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Dispute Resolution Specialist

2 months ago

Middlesbrough, Middlesbrough, United Kingdom Tewv Brits Full time
Tewv Brits

We are seeking a skilled and enthusiastic IT professional to join our End User Computing Team. Our team is responsible for the transition of over 9000 trust devices to Windows 11, and we need someone with expertise in end user computing, software management, and patching.

The successful candidate will provide proactive management of all aspects of end user computing, including PCs, laptops, tablets, mobile phones, software management, and patching. Excellent communication skills and a customer focus are essential due to the constant interaction and support required in assisting colleagues through this process.

This is an exciting opportunity to work in a challenging but rewarding environment, helping the Trust to deliver the best possible care. The successful candidate will need to have experience operating and managing Microsoft-based software, including but not limited to:

  • End user computing peripherals management
  • Mobile Device Management and smartphone management
  • Multifunctional devices and software management
  • SCCM Software Packages
  • Desktop and application patching
  • Asset management
  • License management
  • Patch management
  • Creating and managing computer images
  • Microsoft Operating Systems, minimum of Windows 10
  • Active Directory
  • Anti-virus software configuration and support
Key Responsibilities

As one of the EUC officers for the Trust, you will interact face-to-face with our colleagues from all aspects of the Trust. The EUC officers work with different teams, and the ability to collaborate effectively is key to our role. We must be polite and professional at all times when working onsite.

The candidate must be able to travel from one site to another to support the transition to Windows 11, and as a result, hybrid/home working will not be possible for these roles.

Experience working with third parties is important as we have different parties providing various services.

Requirements
  • Educated to degree standard or equivalent in a relevant subject or with equivalent experiential learning in the field of ICT Technical Design and Support
  • Achieve End User Computing related certification within an agreed time
  • Information Technology Infrastructure Library (ITIL) 4 Foundation
  • Microsoft qualifications such as MD-102 or MS900
Skills
  • Highly developed computer literacy and advanced keyboard skills
  • Good organisation and planning skills
  • Technical skills in one or more of the following areas: application management
  • End user computing peripherals management
  • Mobile Device Management and smartphone management
  • Multifunctional devices and software management
  • SCCM/MECM Software Packages
  • Desktop and application patching
  • Asset management
  • License management
  • Patch management
  • Creating and managing computer images
  • Microsoft Operating Systems, minimum of Windows 10
  • Active Directory
  • Anti-virus software configuration and support
  • Ability to explain complex technical designs/systems to non-technical staff
  • Excellent numeracy, analytical, and problem-solving skills
Experience
  • Recent hands-on IT technical experience of industry-standard technologies and working with enterprise-size technology solutions
  • Experience of working in a customer-led service
  • Experience of working with third-party suppliers
  • Experience in producing a range of documentation and reports, i.e., technical documents, standard operating procedures, and key decision documents
  • Recent experience of working to structured change control processes - from raising to implementing
  • Work experience in an NHS environment
Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.