Head of Customer Personalisation

1 month ago

London, Greater London, United Kingdom dunnhumby Full time
dunnhumby stands as the global frontrunner in Customer Data Science, empowering enterprises to excel in today's data-centric landscape. Our commitment is unwavering: we prioritize the Customer above all.

Our vision: to facilitate business growth and transformation by championing the voice of the Customer. With a rich legacy in retail—one of the most competitive sectors, inundated with diverse data—dunnhumby equips organizations worldwide, across various industries, to adopt a Customer First approach.

dunnhumby boasts a workforce of nearly 2,500 specialists across offices in Europe, Asia, Africa, and the Americas, collaborating with transformative brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble, and Metro.

We are in search of a Head of Personalisation eager to redefine how the retail sector formulates and implements Personalisation strategies. This role presents an opportunity to innovate how leading retailers leverage data and analytics to center Customers in their one-to-one strategies. You will lead a multifunctional team at dunnhumby, working directly with some of the most renowned retailers globally.

In this position, you will collaborate with passionate, top-tier professionals to shape the future of dunnhumby's Personalisation offerings. You will act as a catalyst for change within both the retailer's organization and dunnhumby, engaging with C-suite executives across numerous global retailers and establishing yourself as a thought leader in the industry.

We seek individuals ready to challenge global retailers to enact meaningful change. The ideal candidate will excel in environments where they engage with senior-level stakeholders in retail organizations and navigate differing viewpoints. You will operate amidst uncertainty to deliver both immediate value and long-term strategic objectives.

Key Responsibilities:
  • Developing and executing innovative Personalisation strategies in the retail sector
  • Collaborating with third-party partners to create cutting-edge automation and technology that supports real-time one-to-one strategies
  • Designing scientific methodologies, technologies, and processes to enhance decision-making speed, impact, and efficiency
  • Guiding C-suite executives within retail organizations and dunnhumby towards new operational frameworks
  • Challenging the conventional perspectives of retailers and dunnhumby to foster transformational growth

Expectations:
  • As a proven change agent, you will persist until you have garnered the support of both internal and external stakeholders
  • You will view challenges as opportunities for innovation and take the initiative to lead
  • You will manage a team of motivated experts, ensuring they have the necessary resources to realize your vision
  • You will develop forward-thinking propositions that revolutionize how retailers and their partners make and implement decisions
What We Offer:

We aim to exceed your expectations with a comprehensive rewards package typical of a leading technology firm, along with unexpected personal flexibility. Enjoy thoughtful perks such as flexible working hours and additional time off for your birthday.

Benefit from an investment in state-of-the-art technology that aligns with our global ambitions, while maintaining a nimble, small-business atmosphere that encourages exploration and learning.

We are committed to diversity and inclusion, fostering an environment where everyone can excel. Our thriving networks, including dh Gender Equality Network, dh Proud, dh Family, dh One, and dh Thrive, exemplify our dedication. We strive to ensure that all candidates have the opportunity to shine throughout the recruitment process.

Flexible Working Approach:

At dunnhumby, we respect and value diversity, committed to cultivating an inclusive culture that allows you to balance a successful career with personal commitments and interests.

We believe that achieving a work/life balance is essential for optimal performance. Some roles may offer more flexibility than others, so please discuss your preferences with your recruiter, as we are open to exploring agile working options during the hiring process.

For further details on how we handle your personal information, please refer to our Privacy Notice.

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