Area Support Centre Manager
4 weeks ago
We are seeking an experienced and skilled Area Support Centre Manager to join our team at Southern Co-op. As a key member of our operations team, you will be responsible for managing and developing our Funeral Service Operatives team to deliver exceptional end-of-life client experiences across all support centres and back-of-house operations.
Key Responsibilities- Manage and deliver business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner in-line with procedures.
- Support the Funeral Operations & Logistics Manager to develop and evolve the support centre operation and funeral delivery proposition.
- Assist and ensure timely investigation of complaints, reporting findings as necessary in line with complaints policy and procedure.
- Embrace and endorse the bereavement and aftercare service for individuals, groups, and colleagues.
- Manage, coach, and develop Funeral Assistants and Area Support and Logistics Specialists.
- Manage all elements of team performance, including regular reviews, recruitment, underperformance, sickness, and absence.
- Ensure standards and behaviours are continuously demonstrated while adhering to best practice through a culture of teamwork, accountability, and ownership.
- Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing, and learning & development for discussion and review.
- Deliver key financial KPIs and other financial targets on budget.
- Support the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition, ensuring commercial sensitivity.
- Robustly manage personnel budget and other P&L costs, authorisation of overtime, colleague rotas, and processing of payroll.
- Ensure compliance is proactively implemented across all policies and regulation.
- Ensure the security of our premises, vehicles, and company equipment.
- Endorse and implement the key associated aspects of risk management.
- Implement and deliver the society's community engagement business plan, ensuring active individual and team involvement by promoting the End-of-Life Services / Southern Co-op brand proactively and positively.
- Liaise with external agencies and participate in business and professional networking opportunities to promote the activities and services of End-of-Life Services / Southern Co-op.
- Strong logistical management in an operational environment with commercial and financial awareness.
- Knowledge or experience of a funeral operational environment.
- Experienced in developing, coaching, and managing a team through excellent people management and leadership skills.
- An excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels.
- Excellent planning and organisational skills, ensuring attention to detail at all times and displaying the ability to be flexible and adaptable.
- Strong influencing, presentation, and communication skills.
- Uses initiative in problem-solving and decision-making.
- Excellent time management and prioritisation skills.
- IT literate and a competent user of MS Office.
- Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community.
- Salary of £36,783.
- 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service.
- Company car.
- 20% discount in stores.
- Healthcare cash plan.
- Share incentive plan.
- NEST pension.
- Opportunities to develop your skills through apprenticeships and our own in-house training & development programme.
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Area Support Centre Manager
1 month ago
Sandhurst, Bracknell Forest, United Kingdom Southern Co-op Full timeAbout the RoleWe are seeking an experienced Area Support Centre Manager to join our team at Southern Co-op. As a key member of our operations team, you will be responsible for managing and developing our Funeral Service Operatives team to deliver exceptional end-of-life client experiences across our support centres and back-of-house operations.Key...
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Area Support Centre Manager
1 month ago
Sandhurst, Bracknell Forest, United Kingdom Southern Co-op Full timeAbout the RoleWe are seeking an experienced Area Support Centre Manager to join our team at Southern Co-op. As a key member of our operations team, you will be responsible for managing and developing our Funeral Service Operatives team to deliver exceptional end-of-life client experiences across our support centres and back-of-house operations.Key...
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Sandhurst, Bracknell Forest, United Kingdom Southern Co-op Full timeAbout the RoleWe are seeking an experienced and skilled Area Support Centre Manager to join our team at Southern Co-op. As a key member of our operations team, you will be responsible for managing and developing our Funeral Service Operatives team to deliver exceptional end-of-life client experiences across our support centres and back-of-house...
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