Hospitality Operations Supervisor

1 month ago


London Greater, United Kingdom Restaurant Associates Careers Full time
Hospitality Operations Supervisor

We are seeking a skilled and dedicated Hospitality Operations Supervisor to oversee our esteemed service operations. This role is pivotal in ensuring that our clients receive exceptional service while maintaining operational excellence.

Key Benefits:
  • Complimentary meals
  • Contributory pension plan
  • Opportunities for career advancement through structured training programs
  • Access to a Digital GP for you and your family, along with extensive healthcare benefits
  • Exclusive travel discounts
  • Grocery discounts at major retailers
  • Significant savings on cinema tickets
  • Cash rewards for purchases across various brands
  • Free wellness and fitness classes
  • Shareable discounts for friends and family

Core Responsibilities:
  • Ensure the team consistently delivers top-tier customer service.
  • Foster a positive environment that encourages exceeding customer expectations.
  • Monitor daily service standards and communicate necessary information to the team.
  • Manage orders with designated suppliers.
  • Collect and relay customer feedback to management.
  • Seek continuous improvement opportunities in service delivery.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Prepare service areas according to operational guidelines.
  • Collaborate with culinary leadership on service-related matters.
  • Handle equipment and cleaning supplies responsibly to minimize waste.
  • Complete all cleaning tasks as per the weekly schedule.
  • Maintain accurate Food Safety records.
  • Address customer inquiries promptly.
  • Adhere to environmental policies and procedures.

Ideal Candidate Profile:
  • Proven experience in a similar supervisory role.
  • Strong people management skills.
  • Ability to analyze and utilize financial data effectively.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office applications.
  • Self-driven and capable of working independently as well as part of a team.

About Restaurant Associates:
Restaurant Associates is committed to delivering outstanding hospitality through our culinary offerings and services. We collaborate with our partners to create remarkable experiences in various settings, ensuring that our teams of passionate professionals excel in providing exceptional dining and hospitality services.

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