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Head of Customer Experience

2 months ago

London, Greater London, United Kingdom Midnite Full time
{"title": "Head of Customer Strategy", "description": "About Us

At Midnite, we're revolutionizing the betting experience for today's fandom. Our team of engineers and designers is passionate about sports and gaming, and we're dedicated to bringing fans closer to the games they love through exciting betting opportunities.

Unlike traditional betting platforms, Midnite is built with the latest technologies and designed to provide an intuitive, immersive, and user-friendly experience. We're not just building a website - we're crafting an experience that's truly exceptional.

As the Head of Customer Strategy, you'll play a pivotal role in shaping our player relationships and driving our growth strategy. You'll lead our frontline teams, ensuring success in Key Accounts and Player Experience while navigating complex regulatory landscapes to deliver exceptional player experiences.

Your responsibilities will include designing and executing innovative approaches to enhance player interaction and satisfaction, leading and inspiring a high-performance environment, and utilising analytics to understand player behaviour and tailor engagement tactics to boost loyalty.

Key Account management and Player Success will be your focus, ensuring personalised and effective engagement strategies. You'll work closely with Growth, Compliance, and Product to ensure a seamless player experience and manage regulatory risks while driving commercial revenue goals.

Essential Experience
  • A minimum of 5 years experience in a similar customer experience role
  • Must be based in the UK
  • Extensive experience with a proven track record of enhancing player engagement, loyalty, and revenue
  • Success in leading, inspiring, and driving high performance in fast-paced, competitive environments
  • Deep knowledge of player experience systems and digital marketing tools to boost engagement and retention
  • Strong background in data analytics, leveraging insights to personalise player interactions, optimise player journeys, and drive decision-making
  • Skilled in managing multiple projects across cross-functional teams, delivering innovative solutions on time and within budget
  • Strong communication skills and a passion for delivering outstanding player experiences.
What's in it for you:
  • You'll have a key role in shaping our team culture and contributing to our growth strategy.
  • Enjoy our comprehensive health insurance plan and nursery salary sacrifice scheme.
  • Take advantage of our generous stipends for high-quality headphones and a remote work set-up tailored to your preferences.
  • Enhance your workspace with our state-of-the-art equipment and tools.
  • Join our frequent company-wide gatherings and game nights that draw our community closer together.
", "lang_code": "en"}