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Reception Manager
2 months ago
Are you a seasoned hospitality professional looking for a new challenge in a high-end Chinese restaurant in London?
Hakkasan Mayfair is seeking a talented Reception Manager to join our team, offering a unique opportunity to work in a fast-paced, luxury environment.
The ideal candidate will have:
- A minimum of 4 years of experience in a Reception Manager or similar role, preferably in a luxury venue;
- Excellent knowledge of hospitality software and systems;
- Passionate about delivering exceptional guest experiences with a friendly and approachable demeanor;
- Exceptional service standards with attention to detail and experience in guest profiling and recognition;
- Leadership and delegation skills, including the ability to train and mentor the Reception Team;
- Impeccable appearance and interpersonal skills, with a good command of English;
- Ability to work under pressure and willingness to work as part of a team;
- Availability to work full-time and be flexible;
- Proof of eligibility to work in the United Kingdom;
In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension, and life assurance, we offer:
- 50% staff discount across all of our restaurants (including takeaway);
- Wellbeing resources, such as nutritional seminars and home workouts;
- Access to Maven: Resources and advice platform for reproductive and family health journey;
- Employee Assistance Programme, featuring confidential support for any team member;
- Company-wide seasonal staff parties;
- Celebration events for each venue (including picnics, darts, paintballing, and Dragon Boat racing);
- Gifts for Christmas, Chinese New Year, birthdays, and long service milestones;
- Training and development opportunities, such as WSET, development courses, public speaking, and more;
- International career opportunities;
- Fun activities to support chosen charities, help the environment, and the communities that we live in;
Hakkasan Mayfair is a leading hospitality company with over 20 years of industry experience, consistently setting the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core.
We strive to exceed expectations and continually reinvent the future of hospitality through our owned operations as well as partnership opportunities.