Facilities Operations Manager

2 months ago

West Midlands, United Kingdom McArthurGlen Group Full time

About the Role

We are seeking a highly organised and customer-focused Facilities Manager to oversee the day-to-day management of our centre, ensuring a safe and pleasant environment for internal and external customers.

Key Responsibilities:

• Manage the day-to-day operations of the centre, including facilities contracts, maintenance, cleaning, security, and landscaping
• Develop and implement facilities contracts to ensure consistency and budget optimisation
• Propose and implement capital expenditure projects to maintain and improve the centre
• Support risk management and business continuity policies
• Build relationships with tenants to ensure smooth transitions and maintenance requirements are met
• Manage budgets and contribute to annual and three-year business plans
• Complete duty management training and participate in monthly rota
• Ensure awareness of hazards and dangers in the centre and implement remedial measures
• Organise fire safety and crisis management training for staff

Why McArthurGlen Group?

• We offer a competitive salary and attractive performance bonus of up to 25%
• You are entitled to a wellbeing allowance (a set amount you can claim towards yoga, gym equipment or anything that promotes your wellbeing)
• 2 volunteering days per year
• Special discounts in our Designer Outlets
• Hybrid working - we do all we can to accommodate flexibility
• Be part of an international organisation, with the opportunity to work with colleagues across eight countries
• Access to LinkedIn learning from day one with access to over 16 courses
• An environment enabling your growth including internal moves, cross-country projects and international secondments as well as a calendar of core development opportunities and bespoke learning
• Values-based culture – our colleagues make things happen in an inclusive and collaborative environment where we enjoy coming to work. We pursue excellence, make a difference and love to innovate
• Over 89% of our colleagues would recommend us as a good place to work (according to our most recent internal engagement summary)

Requirements

• Fluent English: written & spoken
• Relevant legislative knowledge and qualifications (health and safety, security etc.)
• IOSH or NEBOSH (or other relevant country-specific qualifications)
• Proven property services management experience, within a customer-facing environment is essential. Retail or hospitality experience is preferred
• Knowledge of risk and security management
• Environmental/sustainability experience
• Excellent communication skills
• Confident working with numbers, including budgeting
• MS Office skills: Intermediate Word, Excel, Outlook and PowerPoint
• European languages and/or longer-term mobility would be an advantage but are not essential

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