Client Care Coordinator

4 weeks ago

London, Greater London, United Kingdom Orri Full time
Position Overview

About Orri:

Orri is a dynamic and rapidly expanding organization dedicated to transforming the treatment of eating disorders across the UK. We are in search of a Client Care Coordinator.

Our philosophy centers on collaboration, delivering expert, evidence-based, and innovative care infused with kindness and empathy.

Role Summary:

The Client Care Coordinator plays a pivotal role in guiding clients through their treatment journey at Orri. This position ensures that clients experience seamless care by managing all facets of their treatment in collaboration with the multidisciplinary team (MDT) and serves as the primary contact for clients, their support networks, and external professionals. The Coordinator assists clients from the point of admission through to discharge, providing consistent support throughout their stay.

Key Responsibilities:

  • Welcome new clients and their support persons upon admission.
  • Facilitate comprehensive inductions conducted by the clinical team for new clients.
  • Verify and maintain accurate client information, including contact details and medical history.
  • Organize bi-monthly Client Review Meetings to evaluate treatment progress and plan future care.
  • Actively listen to client feedback during reviews and communicate relevant insights to the care team, ensuring all discussions are documented in the clinical records.
  • Participate in MDT reviews to gather feedback on treatment strategies and relay this information during Client Review Meetings.
  • Ensure that all clients have an active treatment plan and that review meetings are scheduled appropriately.
  • Coordinate discharge meetings, ensuring all necessary paperwork is completed and that all relevant parties are involved.
  • Finalize discharge documentation on the day of the client's discharge.
  • Attend weekly meetings to discuss any issues related to client caseloads.
  • Ensure clients and their support persons are informed about the financial aspects of treatment and the terms of service.
  • Serve as the primary contact for inquiries regarding treatment plan modifications, ensuring clarity and understanding of terms and conditions.
  • For clients utilizing Private Medical Insurance, ensure timely reviews and applications to prevent treatment interruptions.
  • Encourage client participation in outcome assessments and summarize trends during review meetings.
  • Address and resolve client concerns promptly, escalating issues as necessary.
  • Maintain clear boundaries regarding treatment requirements and communicate any changes with the clinical team.
  • Conduct monthly audits of caseload documentation to ensure compliance.
  • Analyze trends and themes quarterly to contribute to service enhancement.

Qualifications and Skills:

  • Experience in a healthcare setting.
  • Ability to thrive in a fast-paced, collaborative environment.
  • Exceptional organizational capabilities.
  • Proactive and supportive service delivery with a positive attitude.
  • Ability to convey complex information clearly to clients.
  • Respectful communication of sensitive information, considering the needs of clients and their families.
  • Prompt and efficient response to inquiries from all stakeholders.
  • Capacity to work independently while managing and prioritizing tasks effectively.
  • Represent the care team's perspective in Client Review Meetings.
  • Maintain professionalism and deliver high-quality customer service to clients.
  • Uphold confidentiality in accordance with data protection regulations.
  • Commitment to ongoing professional development and adherence to relevant policies and standards.

Perks of Joining Orri:

  • Standard working hours from Monday to Friday, with weekends off.
  • Generous annual leave policy, including public holidays and seasonal closures.
  • Enhanced parental leave benefits.
  • Comprehensive onboarding and continuous training opportunities.
  • Access to online benefits and cashback rewards.
  • Participation in a contributory pension scheme with salary sacrifice options.
  • Free mandatory training sessions.
  • Weekly professional development sessions and CPD certified training.
  • Engagement in corporate and social events throughout the year.
  • Opportunities for career advancement.
  • Access to private healthcare after successful completion of the probationary period.

Work Schedule: Full-time, 40 hours per week, with standard working hours.

Orri maintains a smoke-free environment across all locations.

Orri is committed to equal opportunity employment.

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