Customer Service Operations Lead

1 month ago

Warrington, Warrington, United Kingdom Jungheinrich Full time

Lead a High-Performing Customer Service Team at Jungheinrich UK

We are seeking a dedicated and experienced Customer Service Manager to lead our team in delivering exceptional customer experiences. As the driving force behind our after-sales operations, you will play a crucial role in ensuring customer satisfaction, operational efficiency, and the achievement of business objectives.

Your Responsibilities:
  • Cultivate a culture of safety and excellence within the team.
  • Develop and implement strategies to optimize service delivery and financial performance.
  • Ensure adherence to established after-sales processes and procedures.
  • Foster a positive and motivating work environment for your team members.
  • Continuously seek opportunities to enhance customer satisfaction and operational efficiency.
  • Collaborate effectively with central teams to align service operations with overall business goals.
  • Embrace change and drive innovation within the customer service landscape.
  • Maintain clear and effective communication channels with customers and suppliers.
Your Profile:

We are looking for a highly motivated and results-oriented individual with proven leadership experience in a customer-centric environment.

  • Demonstrated experience in work planning and scheduling within a service-oriented organization.
  • Experience working in a call center environment is a plus.
  • Exceptional organizational and multi-tasking skills, with the ability to manage competing priorities effectively.
  • Strong management and coaching abilities, with a proven track record of developing and motivating teams.
  • Experience in managing remote teams and fostering collaboration across distances.
  • Excellent time management skills and the ability to work efficiently under pressure.
  • Proficiency in Microsoft 365 and SAP software applications.
Your Competencies:

We value individuals who demonstrate a strong commitment to customer satisfaction, operational excellence, and continuous improvement.

  • Analytical thinking and problem-solving skills.
  • Sound business acumen and understanding of key performance indicators.
  • Customer-centric mindset with a passion for delivering exceptional service experiences.
  • Accountability and ownership for achieving team goals and objectives.
  • Proactive and initiative-driven, with the ability to identify opportunities for improvement.
  • Adaptability and flexibility in responding to changing business needs.
  • Attention to detail and commitment to accuracy in all tasks.
  • Strong influencing and communication skills, both written and verbal.
  • Integrity and ethical conduct in all interactions.
  • Resilience and tenacity in overcoming challenges and achieving success.
  • Creative problem-solving abilities to find innovative solutions.

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