Patient Experience Coordinator
2 hours ago
Role Overview:
We are seeking a highly skilled Patient Experience Manager to join our team. As a key member of our organization, you will be responsible for ensuring that patients' concerns or issues are addressed in a timely and effective manner.
Key Responsibilities:
- Investigate and resolve patient complaints in a fair and efficient manner
- Develop and implement policies and procedures to improve patient satisfaction and experience
- Collaborate with the wider team to improve patient retention and ensure a high-quality service
- Engage with patients to gather feedback and suggestions for service improvement
- Work with relevant stakeholders to ensure compliance with regulatory requirements
Requirements:
- Certificate in Complaint Handling or Customer Service desirable
- Experience working in a busy, fast-paced environment, ideally within the UK healthcare sector
- Extensive experience in resolving customer complaints efficiently and effectively
- Experience using relevant CRM software
- Interest or background in medical cannabis desirable
About Our Client:
Our client is a private clinic specializing in assisting patients with medical conditions that have not been effectively managed through traditional treatments. They work with consultants in various fields to provide patients with access to prescribed medication and next-day delivery services.
Additional Information:
We may receive a higher-than-anticipated number of applications for this role, and applicant shortlisting and interviews may take place while the role is still being advertised.
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