Assistant Halls Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Downing Full time

About the Role

Downing, a leading provider of innovative student accommodation, is seeking a highly motivated and customer-focused individual to fill the position of Assistant Halls Manager. This role is based in a dynamic and fast-paced environment and offers a competitive salary and excellent benefits package.

Key Responsibilities

  • Assist the Halls Manager in the day-to-day management and maintenance of the buildings, including en-suite study-bedrooms.
  • Ensure maximum occupancy of the residence and implement effective management policies and procedures to deliver a high-quality service.
  • Achieve performance targets and improvement plans for the site, focusing on continuous improvement and value for money.
  • Manage the building in accordance with Downing Students policies and procedures.
  • Assist in producing reports on lettings, rent collection, maintenance, and incident reporting.
  • Undertake accompanied property viewings.
  • Contribute to achieving monthly lettings targets to ensure the site is 100% let year on year.
  • Liaise with Head Office on tenancy agreements and rent collection.
  • Collect rents and chase arrears in accordance with company policy and procedures.
  • Assist in planning the availability and viewing of all rooms to let.
  • Maximize non-core income through promotions and events.
  • Manage student complaints in a professional and confidential manner.
  • Maintain a focus on delivering services within agreed budgetary and resource parameters.
  • Host periodic student events to enhance student satisfaction.
  • Provide assistance out of hours as required.

Key Requirements

  • Proven experience in student accommodation, private residential housing, hospitality, or the hotel sector.
  • Previous building or property management experience is an advantage.
  • Ability to manage staff with expertise outside of your current skill set.
  • Dynamic and customer-focused with a passion for delivering exceptional service.
  • Self-motivated, well-organized, and able to excel under pressure.

Working Hours

The working hours for this role are 8am – 5pm / 9am – 6pm Monday – Friday on a rota'd basis, with 1 in 4 Saturdays on a rota'd basis, and overtime may be required during busy periods.

Benefits

  • Competitive Salary
  • 25 days annual leave + bank holidays
  • Paid Overtime
  • Company Pension
  • Life Cover

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