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Student Accommodation Operations Manager
2 months ago
Job Title: Pension Management Assistant
Job Summary:
We are seeking a highly motivated and organized Pension Management Assistant to join our team at Downing. As a key member of our operations team, you will be responsible for delivering exceptional service to our customers and ensuring the smooth running of our student accommodation developments.
Key Responsibilities:
- Assist the Halls Manager in the day-to-day management and maintenance of the buildings, including en-suite study-bedrooms.
- Ensure maximum occupancy of the residence and implement effective and efficient management policies, practices, and procedures to ensure residents receive a high-quality service.
- Ensure all performance targets and improvement plans for the site are achieved with a focus on continuous improvement and value for money.
- Manage the building in accordance with Downing Students policies and procedures.
- Assist in producing reports relevant for the management of the site, including lettings, rent collection, maintenance, and incident reporting.
- Liaise with Head Office regarding the issue and return of tenancy agreements.
- Collect rents and chase arrears in accordance with company policy and procedures.
- Assist in planning the availability and viewing of all rooms to let.
- Manage student complaints in a professional and confidential manner.
Requirements:
- Proven experience of working within student/university halls accommodation, private residential housing, hospitality, or the hotel sector.
- Previous Building/Property Management experience would be an advantage.
- To be self-motivated, well-organized, and excel under pressure.
Working Hours:
8am – 5pm / 9am – 6pm Monday – Friday on a rota'd basis. Approximately 1 in 4 Saturdays on a rota'd basis, with time given back in lieu the following week. Overtime may be required during busy periods.
Benefits:
- Competitive Salary.
- 25 days annual leave + bank holidays.
- Paid Overtime.
- Company Pension.
- Life Cover.
