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Accommodation Operations Manager

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Sanctuary Group Full time

Sanctuary Group is seeking a highly skilled Accommodation Operations Manager to join our team at Addenbrookes. This exciting role will be responsible for managing all aspects of site operations, including maintenance repairs, void room checks, compliance checks, and ensuring high cleaning standards across the site.

The ideal candidate will have experience in a similar role and be able to work effectively in a fast-paced environment. They will be responsible for line managing a team of General Assistants, allocating tasks, and managing workloads to prioritize the needs of the business.

The Accommodation Operations Manager will also be responsible for completing finance tasks, communicating with tenants and the wider team, and providing a quality customer service to customers.

The role will involve working with other Assistant Accommodation Managers on monthly checks of buildings, raising repairs, and completing inspections of void rooms and occupied rooms.

We are looking for a professional individual who is a team player and has excellent communication and customer service skills.

Key Responsibilities:

  • Manage all aspects of site operations, including maintenance repairs, void room checks, and compliance checks
  • Line manage a team of General Assistants and allocate tasks to prioritize the needs of the business
  • Complete finance tasks, including processing rent payments and invoices
  • Communicate with tenants and the wider team and provide a quality customer service to customers
  • Work with other Assistant Accommodation Managers on monthly checks of buildings and inspections of void rooms and occupied rooms

Requirements:

  • Experience in a similar role, preferably in a fast-paced environment
  • Excellent communication and customer service skills
  • Ability to work effectively in a team and manage a team of General Assistants
  • Knowledge of finance tasks, including processing rent payments and invoices
  • Ability to work with other Assistant Accommodation Managers on monthly checks of buildings and inspections of void rooms and occupied rooms

Why work for us?

Sanctuary Group is a leading provider of accommodation services to students across the UK. We offer a range of accommodation options, from shared flats to self-contained apartments, and are committed to providing a high-quality service to our customers.

We offer a competitive salary and benefits package, including a pension scheme, life assurance, and employee advice service. We also offer a range of training and development opportunities to help you progress in your career.

Our Benefits:

  • Competitive salary and benefits package
  • Pension scheme with employer contributions
  • Life assurance
  • Employee advice service
  • Training and development opportunities