Assistant Accommodation Manager
2 weeks ago
Accommodation Operations Role
We are seeking a professional individual to join our site operations team as an Accommodation Operations Coordinator. This exciting role is responsible for all aspects of site operations, including logging maintenance repairs, void room checks, compliance checks, and managing high cleaning standards across the site.
The successful candidate will work with a small team to manage General Assistants and assist with tenancy management and the overall operations of our 12 accommodation blocks onsite. You will ensure compliance and meet the high standards expected.
Key Responsibilities:
- Line managing a team of General Assistants on various tasks such as cleaning of communal areas, daily service cleans, and hotel-style changeover of accommodation on a daily basis
- Allocating tasks and managing workloads of general assistants to prioritize the needs of the business
- Completing finance tasks such as processing rent payments, invoices, and raising purchase orders
- Communicating with tenants and the wider team and dealing with queries ensuring they are dealt with in a professional and timely manner
- Providing a quality customer service to customers and reacting to any queries
- Working with other Accommodation Operations Coordinators on monthly checks of buildings, raising repairs, and completing inspections of void rooms and inspecting completed work as well as completing periodic occupied room inspections
- Developing and maintaining excellent relationships with internal and external customers
Requirements:
- Experience of supporting the delivery of high-quality accommodation operations or customer service is essential
- Working knowledge of effective communication at all levels
- Some experience of managing staff and providing administrative support to the wider team
- Excellent communication and customer service skills
- Previous experience of Microsoft Office applications including Word, Excel, and Outlook
- Occasional travel may be a requirement of the role, therefore a full valid driving license is essential
Why work for us?
Sanctuary Group is a leading provider of accommodation services to students across the UK. We offer a range of accommodation options, from shared flats to self-contained apartments, and provide a supportive and inclusive environment for our students.
Our Benefits:
- A competitive salary and benefits package
- Opportunities for career development and progression
- A supportive and inclusive work environment
- Access to a range of employee benefits, including a pension scheme, life assurance, and employee discounts
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