Client Relations Specialist

3 weeks ago


Halstead, United Kingdom Fusion Lifestyle Careers Full time
Position: Customer Service Advisor

About Us:
Fusion Lifestyle is dedicated to enhancing health and wellness within communities throughout the UK. As a registered charity, we reinvest in the communities we serve, ensuring a positive impact.

Your Role:
We seek enthusiastic individuals who are passionate about delivering exceptional customer service. You will embody a 'can-do' attitude that fosters a welcoming environment in our facilities.

As a *Customer Service Advisor*, you will be the initial point of contact for our patrons, providing a friendly and professional service. Your role is crucial in making lasting first impressions and ensuring hygiene and safety standards are upheld.

Key Responsibilities:
As a *Customer Service Advisor*, your duties will include:
  • Delivering consistent and outstanding customer service.
  • Building rapport with customers by understanding and anticipating their needs.
  • Meeting KPIs and sales objectives set by management.
  • Overseeing the efficient operation of the front desk area, including managing customer entry.
  • Assisting customers with their choices and driving retention through positive interactions.
  • Contributing innovative ideas to enhance programming and meet customer demands.
  • Handling customer complaints with sensitivity and professionalism, escalating issues as necessary.
  • Processing food and beverage orders, ensuring prompt service.
  • Maintaining food and drink displays in accordance with company standards.
  • Conducting basic record-keeping tasks, such as monitoring food safety.

What We Offer:
We provide competitive compensation and a range of employee benefits. Opportunities for training and development in various leisure activities are available, with options for full or partial funding.

If you are eager to advance your career in the leisure sector, we would love to hear from you.

Note: This job advertisement serves as a general overview of the role and is not exhaustive. A detailed job description will be provided upon securing an employment offer. All applicants must provide proof of eligibility to work in the UK if invited for an interview. Fusion Lifestyle values diversity and encourages applications from all backgrounds.

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