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Client Support Specialist

2 months ago

Halstead, United Kingdom Fusion Lifestyle Careers Full time
Position: Customer Service Advisor

About Us:
Fusion Lifestyle is dedicated to enhancing health and wellness in communities throughout the UK. As a registered charity, we reinvest in the communities we serve.

Your Role:
We seek enthusiastic individuals who are passionate about customer service and possess a proactive attitude that fosters a welcoming environment in our centers. As a Customer Service Advisor, you will be the first point of contact for our clients, delivering a professional and friendly service.

Key Responsibilities:
As a Customer Service Advisor, your duties will include:
  • Providing exceptional customer service consistently.
  • Building rapport with clients by understanding and meeting their needs.
  • Meeting sales targets and KPIs set by management.
  • Overseeing the front-of-house operations, ensuring smooth entry and exit for clients.
  • Assisting customers with their choices and driving retention through positive interactions.
  • Contributing innovative ideas to enhance programming and meet customer demands.
  • Handling customer complaints sensitively and in accordance with company procedures.
  • Processing food and beverage orders efficiently, ensuring quality service.
  • Maintaining food and drink displays to meet company standards.
  • Conducting basic record-keeping tasks, such as monitoring stock and managing deliveries.

What We Offer:
We provide competitive pay and attractive employee benefits. Opportunities for training and qualifications in various leisure activities are available, along with options for full or partial funding for development programs. If you are looking to advance your career in the leisure sector, we encourage you to explore this opportunity.

Note:
This job advertisement is not exhaustive and may be amended in line with business needs. A detailed job description will be provided upon securing an offer of employment. All applicants must provide proof of eligibility to work in the UK if invited for an interview. Fusion Lifestyle values diversity and welcomes applications from all backgrounds.