Client Support Specialist

3 weeks ago


Halstead, United Kingdom Fusion Lifestyle Careers Full time
Position: Customer Service Advisor

About Us:
Fusion Lifestyle is dedicated to enhancing health and wellness within communities throughout the UK. As a registered charity, we reinvest in the communities we serve, striving to make a positive impact.

Your Role:
We seek enthusiastic individuals who are passionate about delivering exceptional customer service. As a *Customer Service Advisor*, you will be the initial point of contact for our clients, ensuring a welcoming and professional atmosphere.

Key Responsibilities:
  • Deliver outstanding customer service consistently.
  • Build rapport with clients by understanding and anticipating their needs.
  • Meet and exceed sales targets and key performance indicators.
  • Oversee the efficient operation of the front desk area, managing customer entry.
  • Assist customers in making informed choices regarding services and memberships.
  • Contribute innovative ideas to enhance programming based on customer feedback.
  • Handle customer complaints with professionalism and escalate when necessary.
  • Prepare and serve food and beverages, ensuring compliance with health standards.
  • Maintain food and drink displays, ensuring they are well-stocked and presented.
  • Conduct basic record-keeping tasks, including temperature checks and inventory management.

What We Offer:
We provide competitive compensation and a range of employee benefits. Opportunities for training and development in various leisure activities are available, with options for full or partial funding. If you are looking to advance your career in the leisure sector, we encourage you to explore this opportunity.

Note:
This job advertisement serves as a general overview and is not exhaustive. A detailed job description will be provided upon employment offer. Fusion Lifestyle values diversity and encourages applications from all backgrounds.

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