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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Barista at Cobra Coffee - Starbucks Franchisee. As a Barista, you will be responsible for creating a welcoming and exceptional customer experience, while also contributing to the success of our store.
Key Responsibilities- Customer Service: Provide high-quality service to all customers, ensuring their needs are met and exceeded.
- Barista Operations: Prepare and serve beverages, whole bean, and food products consistently, adhering to our recipe and presentation standards.
- Store Support: Assist with store procedures, including opening and closing the store, cash handling, and safety and security.
- Team Collaboration: Support fellow team members during periods of high volume to maintain a smooth and efficient store operation.
- Customer Engagement: Anticipate and deliver on customer and store needs by getting to know the store environment and customers.
- Store Maintenance: Maintain a clean and organized workspace for customers and team members.
- Competitive Pay and Benefits: Enjoy a competitive salary and benefits package, including 28 days holiday a year and life insurance.
- Training and Development: Receive comprehensive training, including coffee knowledge and access to Starbucks Global Academy, to help you continuously develop your skills.
- Career Progression: Opportunities for career advancement and professional growth within the company.
- Discounts and Perks: Enjoy free drinks and discounted food when on shift, as well as a free bag of coffee each month and 30% partner discounts on food, beverages, and merchandise in Starbucks stores when not at work.
Our hiring process typically involves the following steps:
- Application
- CV review
- Telephone interview
- Provide right to work documentation
- Interview and in-store experience
- Offer and onboarding
