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Senior Casework Manager
2 months ago
Body & Soul Charity is seeking a highly skilled and compassionate professional to lead our Casework and Advocacy Services. As the Head of Casework and Advocacy, you will be responsible for developing and implementing strategies to support our members in need.
Key Responsibilities- Develop and run the member support and casework service, creating useful tools and training for staff and volunteers.
- Oversee referrals into the member support and casework service.
- Supervise a team of volunteers to deliver member support, casework, and advocacy.
- Conduct initial assessments and casework assessments to understand member needs and develop action plans.
- Supervise and follow up on volunteer casework across housing, financial support, welfare, and benefits, health, and statutory services.
- Hold a caseload of high-needs members in need of member support, casework, and advocacy.
- Education to degree or postgraduate level.
- Experience or training in working with people with mental health needs or those who have experienced trauma.
- Good working knowledge of legal and welfare rights and entitlements, including immigration, housing, and homelessness, welfare benefits, and health.
- Knowledge of services, both statutory and voluntary, which provide support to our community members.
- Ability to develop service strategies adapted to emerging needs.
- Excellent communication skills, including report writing and verbal presentations/delivering training.
- Ability to communicate with a community from a wide variety of nationalities, cultures, and backgrounds.
- Ability to manage own time and workload, and flexibly respond to and prioritise a range of competing demands.
- Ability to work under pressure while maintaining a high quality of work.
