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Interim Casework Manager

1 month ago

London, Greater London, United Kingdom Investigo Full time

Job Summary: We are seeking an experienced Interim Casework Manager to lead and manage a team of 6 professionals covering Casework across a well-known university in central London.

Key Responsibilities:

  • Manage day-to-day operations of the team, ensuring efficient and effective casework delivery.
  • Develop and implement strategies to improve casework processes and outcomes.
  • Work closely with the Governance team to ensure alignment with university objectives.
  • Manage high-profile cases, requiring strong experience in complaints and academic appeals.
  • Collaborate with team members to achieve shared goals and objectives.

Requirements:

  • Strong experience in managing complaints and academic appeals in Higher Education or Further Education.
  • Proven track record of leading and managing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A competitive day rate of £320-£350 inside IR35.
  • The opportunity to work on high-profile cases and contribute to the university's success.
  • A dynamic and supportive work environment.
  • The chance to develop your skills and experience in a leading university.