Regional Casework Manager

1 month ago

London, Greater London, United Kingdom SSAFA Full time

About the Role

We are seeking a highly skilled Regional Casework Manager to join our team at SSAFA, the Armed Forces charity. As a key member of our regional office, you will play a vital role in supporting our volunteer branch-based casework managers and ensuring a consistent, timely, and quality service is provided to SSAFA beneficiaries.

About the Team

You will be part of a close-knit team, working closely with our Regional Operations Manager and 7 Regional Casework Coordinators. Our team is dedicated to delivering exceptional support to our beneficiaries, and we are looking for someone who shares our passion and commitment to excellence.

About You

To be successful in this role, you will have a good standard of education, experience of managing employees, and a track record of building and maintaining relationships with stakeholders. You will also have experience of working with volunteers, using Microsoft Office to a high standard, and be capable of quickly learning a computerised case management system.

Key Responsibilities

  • Develop and maintain collaborative working relationships with volunteer branch-based casework managers
  • Support the casework administrators with call handling, signposting, and the triage of initial enquiries from clients
  • Influence the processes and procedures within the regional office, working in a close team and line managed by the Regional Operations Manager

What We Offer

We offer excellent training and induction to SSAFA, a competitive salary, and a chance to make a real difference in the lives of our beneficiaries. If you are a motivated and experienced professional looking for a new challenge, we would love to hear from you.

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