Housing Operations Coordinator

2 weeks ago


Leigh, Wigan, United Kingdom KPI Recruiting Full time

Job Summary:

We are seeking a highly organized and detail-oriented Housing Scheduler/Administrator to join our team at KPI Recruiting. As a key member of our operations team, you will be responsible for managing accommodation requests, coordinating with authorities, and ensuring timely responses to requests.

Key Responsibilities:

  • Accommodation Request Processing: Process accommodation requests within contractual timeframes, ensuring timely and efficient service delivery.
  • Property Demand Management: Manage property demand and capacity to achieve targets, working closely with property negotiators to understand availability.
  • Service User Journey Oversight: Coordinate with authorities to oversee the service user journey, ensuring seamless transitions and timely responses.
  • Response Management: Ensure timely responses to authority requests within contractual timeframes, maintaining high levels of customer satisfaction.
  • Team Collaboration: Collaborate with field, maintenance, and transport teams to meet internal service level agreements and contractual Key Performance Indicators.

Requirements:

  • Excellent Communication Skills: Possess outstanding written and verbal communication skills, with the ability to effectively manage and organize workload.
  • Technical Proficiency: Have excellent proficiency in Microsoft Office and CRM systems, with the ability to learn new systems quickly.
  • Initiative and Adaptability: Show initiative and willingness to learn, with the ability to multitask and prioritize tasks effectively.
  • Vetting Process: Be willing to complete a vetting process, ensuring a secure and reliable work environment.

What We Offer:

  • Competitive Salary: A salary of £24,500, reflecting the importance of this role in our operations team.
  • Hybrid Working: The opportunity to work from home two days a week after the probation period, promoting work-life balance.
  • Full-time, Permanent Position: A full-time, permanent position with opportunities for progression and career growth.
  • Modern Office Environment: A modern office environment, providing a comfortable and productive workspace.


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