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Healthcare Reception Coordinator
3 months ago
Position Overview
Westleigh Medical Practice is seeking a dedicated Healthcare Reception Coordinator to become a vital part of our welcoming team.
The ideal candidate will possess prior experience in a medical environment, particularly within a general practice setting, and have familiarity with our clinical management system. Exceptional customer service skills are essential, along with the ability to thrive in a fast-paced environment. Flexibility in working hours is required, as the role may involve overtime or adjustments based on operational needs.
Key Responsibilities
The primary objective of this role is to:
- Provide comprehensive support to the practice team while maintaining a positive and approachable demeanor for patients and visitors, whether in person or over the phone.
- Assist and guide patients in accessing the appropriate services or healthcare professionals in a courteous and efficient manner.
- Perform a range of administrative tasks to ensure the seamless operation of the practice, including potential secretarial and clerical support for clinical staff and other team members.
- Facilitate effective communication among patients, primary healthcare team members, secondary care providers, and other relevant healthcare organizations.
Main Duties
Responsibilities may include, but are not limited to:
- Opening and securing practice premises in accordance with established protocols.
- Managing and overseeing the appointment scheduling system.
- Handling personal and telephone inquiries for appointments, visits, and consultations, ensuring proper direction to the relevant healthcare professional.
- Processing repeat prescriptions in line with practice guidelines.
- Conducting data entry and management, ensuring accurate recording of information and updates in accordance with practice procedures.
- Initiating and responding to communications from patients and other healthcare entities, verifying contact details as necessary.
- Providing clerical support to practice staff, including document processing, filing, and photocopying.
- Maintaining a thorough understanding of all practice procedures.
- Scanning correspondence into patient records as appropriate.
- Distributing completed prescriptions to patients while verifying their details.
- Covering all reception duties as required, including during staff absences.
- Completing any additional tasks assigned by management.
- Registering new patients and managing their medical records.
Confidentiality and Compliance
In the course of this role, the post-holder will handle sensitive patient information and is expected to maintain strict confidentiality in accordance with practice policies.
Health and Safety
The post-holder will contribute to promoting a safe and secure environment by adhering to health and safety policies and reporting any potential hazards.
Equality and Diversity
The post-holder will support the rights and dignity of all patients and colleagues, ensuring a welcoming and respectful environment.
Professional Development
Participation in training and development programs is encouraged to enhance personal and professional growth.
Quality Assurance
The post-holder will strive to maintain high standards of quality within the practice and contribute to team effectiveness.
Communication
Effective communication with team members and patients is essential to ensure a collaborative working environment.