Night Shift Duty Manager M&S

2 months ago

Brighton, Brighton and Hove, United Kingdom SSP Group Full time
Job Title: Night Shift Duty Manager M&S

Job Summary:

We are seeking a highly motivated and experienced Night Shift Duty Manager to join our team at M&S. As a Night Shift Duty Manager, you will be responsible for ensuring the smooth operation of our unit during late-night hours, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.

Key Responsibilities:

  • Lead a team of colleagues to deliver exceptional customer service and maintain a clean and welcoming atmosphere.
  • Coordinate team efforts to ensure operational excellence, adhering to guidelines and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements and simplifications.
  • Recognize and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
  • Build strong relationships, communicate effectively, and make thoughtful decisions to ensure the team's success and deliver excellence in customer service.

Requirements:

  • At least 1 year of experience working as a supervisor in hospitality or retail role.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Ability to work flexible hours, including nights and weekends.

What We Offer:

  • Competitive pay rates.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to award-winning training and development programs.
  • A range of employee benefits, including discounts, flexible scheduling, and health and wellbeing support.

About Us:

SSP Group is a leading operator of food and beverage outlets in travel locations worldwide. We are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

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